Samsung forum: Smarthub DOWNNNN!!

Hello,
Just today the whole Samsung App Store & most of the apps have randomly deleted.

Model ES8000.

Any ideas?

Thanks

Thanks cool2be.

Same for me.

Model: UE32ES6300

All apps deleted and Smart Hub unable to update.

Updated firmware to version 30 in an attempt to fix Smart Hub deletions and constant buffering problems when streaming content in Lovefilm, BBC iPlayer and ITV Player apps, and now I'm unable to connect to wi-fi.

glad not just me...think SAMSUNG could send out a bulletin or something. Browser wouldnt open...reset smarthub which cleared all my apps to default. Browser still just "connecting" and smarthub app store unresponsive. Yahoo app s button features working and is connected to network. Samsung suppt addvvised USB update...which made no difference. I can access browser thru sSEARCH button and ta stored site in FAVITITES folder. PN55D7000 is gorgeou us but flakey . Samsung support a bunch of script reders. first suggestion is always reset tv...so i can spend another hour tweaking settings.

I have a new blu-ray player that I received on Saturday. Had not been able to connect to Smart Hub. Came home from work this afternoon and it fired up, automatically loaded a dozen apps or so, then tried out Youtube with no problems. Now, after dinner, I see that the apps have all disappeared and it's no longer functional. Looks like they had it working for just a brief period of time. A bit frustrating but I'm hoping that a long-term fix is being implemented.

I've had my TV about a year and a half...I've never seen Smarthub completely unavailable and crashed like this. Pandora and vTuner has never had a lot of issues. I've run a few movies from Cinema Now and Vudu without any issues. However...the Vimeo app has had occasional buffering issues (resolved). The YouTube app is so pared down that I don't even use it. I'd been watching YouTube through the web brower...but that's getting slower and glitchier by the month. The D7000 browser is SLOW and does NOT like video.

Same here. Just bought a new home theater by Samsung & Smart Hub went down before I could use it. It was pretty expensive so I'm not very happy right now. Worse thing is all my blu ray players are Samsung so now none of them work!

I just tried and nothing has changed???????

Looks like mine is working right. I reset it and got the interference message, but after a few attempts it finally started to work properly.

I just called Samsung and the woman I spoke to told me that the Smart Hub will be down for 3-4 weeks!

This is exactly the run-around I just got . . . we just purchased a new BD-E5900 today because our old one bit the dust (after only about 2 years, but that appears to be the new normal for lifespan these days, I guess). After the initial frustration and finally contacting Samsung Support - got the EXACT SAME run-around you mention above . . . so I start Googling and am finding these chat threads from months ago, although the rep I spoke with insisted this is "NOT an ongoing problem" (I was Googling while chatting with them and found one of these threads).

For folks who went through this two months ago, has the issue been resolved for your units? If it was resolved, has it recurred? If this is going to be an ongoing issue, the unit is going back and I will no longer be purchasing Samsung . . .

3 to 4 weeks??? Are you kidding me?!! Why do Samsung do what it does? I don't and cannot understand how so huge international company with so many resources can deal with those problems like that, it looks like they just don't want people to find out that somebody rolled out an update that broke one of the most important things in (their)my TV for 1200$(plust tax :)) which is Smart Hub!!! Maybe if they give me their new oled tv then i could forget about it....That is just crazy...

I have similar problem.
When I enter to smart hub, terms of service agreement not appear and smart hub not working anymore.
I called Samsung support but they don't know when this issue would solve.

I fired up the Media Hub this morning and received the User Agreement... All of my apps have re appeared as well. I will try it again when i get home just to make sure. Not going to call it fixed just yet...

Just called home and had my wife start the smart hub. All apps are still showing and all appears to be working. I did a smart hub reset around 5am CST this morning and all my old apps came back.

I've just have checked it, it's not fixed, applications work fine but still some are missing, icons are missing and are incorrect... Unbelievable, it's like they don't really care about customers...