Samsung forum: SmartTV Hub very slow, some apps won't download

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Clarification request: Clarification: Network Interference Error

by Oddible - 1/6/13 10:27 AM

In Reply to: SmartTV Hub very slow, some apps won't download by Oddible

I also frequently get a Network Interference Error but again, only when accessing the Samsung Store and trying to download apps. The Netflix app streams HD video perfectly.

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Answer Best answer as chosen by user Oddible

Told by support that Samsung botched a Smart Hub update toda

by Oddible - 1/6/13 1:14 PM

In Reply to: SmartTV Hub very slow, some apps won't download by Oddible

Was told by support that Samsung botched a Smart Hub update today and a lot of users were reporting problems. My Smart Hub kept updating over and over and each time I lost more and more icons from the home page. At this point I have only Your Videos, nothing else. Hope they get this resolved soon!

Another point... service providers should have a clearer problem notification system for users, like what many video game services offer. Error messaging should report that there is a system error and techs are working on it, and there should be a website or an in-app system status notification.

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Any Further Problems?

by Samsung_HD_Tech - 1/8/13 8:07 AM

In Reply to: Told by support that Samsung botched a Smart Hub update toda by Oddible

Hi Oddible,

There was a problem with Smart Hub over the weekend. Let me know if you have any continuing issues.

HD Tech

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- Click here to visit the Samsung store on CNET

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Problems with apps and app downloads

by kingdave82 - 1/9/13 6:43 AM

In Reply to: Any Further Problems? by Samsung_HD_Tech

I am also having this problem on my Samsung smart TV.

I am trying to uninstall apps and nothing happens. With some apps, if I click the download button nothing happens, but if I then return to the Smart Hub "homepage" the icons for those apps appear, but with a "progress bar" underneath which never moves. I can't uninstall these apps or redownload them again as the download button is still unresponsive.

Is a "factory reset" of the TV in order, or is there an easier way to fix this? My model is a UE40ES5500

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Re: Problems with apps and app downloads

by Samsung_HD_Tech - 1/9/13 9:35 AM

In Reply to: Problems with apps and app downloads by kingdave82

Hi kingdave82,

Yes, try the factory reset.

HD tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

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Verify Network Connection

by Oddible - 1/9/13 10:11 AM

In Reply to: Problems with apps and app downloads by kingdave82

Your issue may not be the same, you may have network connectivity issues that are not related to the SmartHub update. Go to the Menu (the TV menu, not SmartHub tools) and go to Network Connectivity and verify your connection gets both green check marks.

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no network problems

by kingdave82 - 1/9/13 1:17 PM

In Reply to: Verify Network Connection by Oddible

I have no network connectivity problems. I can connect to and browse the app catalogue and can also connect to and stream content from Netflix, BBC iPlayer and ITV Player

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Reinstall

by Oddible - 1/9/13 1:31 PM

In Reply to: no network problems by kingdave82

Before you try the factory reset, there is an option in the SmartHub Tools menu to "Reinstall". This might save you the trouble of having to re-enter / re-install everything from a factory reset.

Note that the SmartHub software is both very slow (so you won't see it start to reinstall for several minutes) and completely lacks both any fault tolerance and any consistent time-out interrupts. The SmartHub is really sub-standard of what I would expect from Samsung. This is 2002 software and networking installed on 2012 hardware.

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It's now worse

by kingdave82 - 1/10/13 2:05 AM

In Reply to: Reinstall by Oddible

Thanks for the suggestions. I tried the Reinstall from the Tools menu but that didn't solve anything, so after messing around with it for a few hours last night I decided to do a factory reset out of pure frustration.

Big mistake.

The problem has now appeared to have fixed itself, but I am now only presented with apps for the North American market (HBO GO, Hulu Plus etc) which are of no use to me in the UK. Doing a search for "BBC" for example returns no results but I would expect it to bring up BBC iPlayer and BBC Sport.

Although I use Unblock Us on my Xbox for Netflix etc, I have not input these details into the TV so I don't understand why the TV now thinks I am in the USA. My router does not allow me to amend the DNS settings so each device I have connected to Unblock Us has to have the settings amended on the actual device.

Any ideas?!?!?

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Reset your TV to the UK

by Oddible - 1/10/13 7:43 AM

In Reply to: It's now worse by kingdave82

You likely need to reset your TV to the UK. I read in another post that you can do this via the following hidden keystrokes:

"Go to the Smart TV screen (not the apps log in, just the home screen). On your remote push the fast forward button then "2", "8", "9", then the reverse button...you should get a list of countries, make sure its "UK" (I'm assuming this is where you are)"

You can edit the DNS IP address in the Network Configuration for the TV (not in the SmartHub but in the main TV menu).

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Still having problems

by apintoftheblackstuff - 1/10/13 2:41 AM

In Reply to: Any Further Problems? by Samsung_HD_Tech

Hi

We are all still having problems, is there an update please?

If Samsung is working on the issue let us know, communicate with us.

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This is a community forum, contact support.

by Oddible - 1/10/13 7:48 AM

In Reply to: Still having problems by apintoftheblackstuff

> communicate with us

@apintoftheblackstuff if you are having problems contact their technical support, don't expect replies on the forums. This is a CNet forum for community knowledge share which happens to have a Samsung rep listening as a courtesy, and they have been communicating with us - more than what one might suspect for this medium. Again, if you want immediate direct help, don't come to a community forum, contact Samsung support directly, if you want crowd-sourced information use the forums. Every problem is different and while you are posting to a thread that seems like your problem, your cause may be very different. Support is your best bet.

http://www.samsung.com/us/support/

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