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Samsung forum: New Samsung Smart TV, Smart hub occasionally will flash....

by: justfrank56 January 5, 2013 3:18 PM PST

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New Samsung Smart TV, Smart hub occasionally will flash....

by justfrank56 - 1/5/13 3:18 PM

While watching TV, especially while it goes to a commercial, I've noticed that the Smart Hub screen will sometimes flash on for a second.
It's not a big deal and I'm betting that a SW or Firmware upgrade will fix it someday but I'm just wondering if anyone here has experienced this before and knows if there's any known cures?
I tried Samsung's Live Chat but they weren't helpful.
Model # is UN46ES7100FXZA
The TVs about 2 months old. The Smart Hub Apps all work. I've done all SW updates that have shown up so far.


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Same Issue Here

by jwnbran - 1/7/13 8:10 AM

In Reply to: New Samsung Smart TV, Smart hub occasionally will flash.... by justfrank56

It started after my last update as well, same model except its the 55". Haven't found a fix yet, but searching.


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Call it in.

by R. Proffitt Moderator - 1/7/13 10:11 AM

In Reply to: Same Issue Here by jwnbran

From this forum it appears they know about it. But it's a mystery why the delay in the fix.
Bob


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New SW update but fixed?

by justfrank56 - 1/7/13 6:43 PM

In Reply to: Call it in. by R. Proffitt Moderator

I checked and found a new update last night (done). I haven't seen the problem occur today but then I think it could go several days before I'd see that happen so it's still too soon to know.

"From this forum it appears they know about it. But it's a mystery why the delay in the fix."
-Bob

So others here have mentioned this same issue before and Samsung support people are aware of it?


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I don't know what they know.

by R. Proffitt Moderator - 1/8/13 10:28 AM

In Reply to: New SW update but fixed? by justfrank56

Sorry but I'm just a mod and given the long weekend I thought I'd note what I'm reading.

Call them if it starts up again.
Bob


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