Samsung forum: samsung smart tv and keyboard help

Many thanks, I purchased the VG-KBD1500/XU. I have just been told by the shop that i should try the KBD 1000. Is there no hope of getting a keyboard?

The newer 1500 only works with newer TV, some adverts say 2012 models only, the 1000 with some older high spec versions, there are other places to ask, or ask sasmung support directly.

I have seen this for 1500: LED ES6350 series and above, PDP E550 series and above,
and for 1000: LED ES6100 series and above, PDP E550 series and above.

You seem to have a LED TV signified by the UE, but 5500 is less than that that will work with either of these.
I'm not sure what TS means in your TV, I think it should be A-E, where A=2008, E=2012 etc. for year of manufacture.

Many thanks for your help - I am very grateful. On checking again the actual Model serial number is UE32ES5500K XXU With another number of B4EL3HDC700089R . I only purchased the TV some 3 months ago so from what you are saying it is model too old for the keyboards. I will take your advice and ask Samsung for some advice.

Hi dnhamilton,

As I menionted to smurph over on his post, if your model is like US model TVs, then you can use most USB, HID-compliant keyboards. But as I also told him, I support US products and customers. And from what I can tell, this model is for UK. So if you need the link, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/UE32ES5500KXXU

HD Tech

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.... I am still holding out hope for a keyboard to add to my 2011 40"UN40D6300SFXZA and actually use my TV as intended....Right now I am running it as a SMART product by hooking my laptop to it....What a waste of money.
Thanks,

Couldn't agree more....reasly is shocking....why do one of the worlds largest TV manufacturers design.make & sell an item that be used to its full potential without a PROPER remote is beyond me...and there are some remotes out there, that are hard to get, not supported in some countries, and now non-existent....I'm at my wits end.....they SHOULD be told to upgrade hardware (if necessary) and supply all owners with a PROPER remote, and by that i mean one with keyboard and mouse type or track pad facility ASAP!

Come on Samsung tech, what you say.....

You are talking (writing) about a TV maker and folk are comparing their PC experiences.

For example the Web browser is a shadow of the capability that you get on a PC. So is it a Web browser at all? Coming from a TV only, it's quite a step up from where TVs used to be.

I hope you can see that a TV is not a PC. But some folk see what is happening and see the progress. Others want to compare it to a PC.
Bob

Hi dnhamilton,

I should add the clarification that USB, HID keyboard compatibility is true of 2012 models.

HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Hi all, This is the very unhelpful response from Samsung. I am therefore suposed to purchase various keyboards until I get one that works. - They should be doing this or am I barking mad expecting this type of support?

Dear David,

Thank you for contacting Samsung.

We cannot recommend third party manufacturers' products to you because we cannot guarantee compatibility and cannot provide support for these products. I apologise for any inconvenience this may cause.

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards,

Helen
Online Support Team
SAMSUNG Customer Support Centre

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Yeah, I have had many enquiries with them, and here responses are truly appalling and helpful....I will not be buying another Samsung TV.....my main issue with hem being that if everything was good with their product, i wouldn't have to make enquiries!!

Anyway, what type/brand of remote was it, does its supplier/manufacturer not know?
I don't even know where to start to try looking as web searches don't provide ant answers.