enough is enough - model:PN50B530 - 50inch plasma
by come_on_samsung - 1/4/13 12:03 AM
before i get to my problem, i would like to give a little background of the samsung television sets i owned in the last 6 years. first in 2006, i purchased a 46' inch samsung dlp - cost: $1200. after 9 months the light bulb shattered inside the tv (yes, there was glass everywhere) which had to be replaced and repaired - cost: $200. one year later the tv bulb went back out and had to be replaced again. during this time, my parents purchased the same samsung dlp similar to mine but 50 inches - cost: $1500. theirs lasted about a 1 year and the bulb went out. until this day, i have no idea why the bulbs went out so fast as the televisions were used lightly. we gave up on dlp sets, as newer lcd and plasmas were available and more affordable. my parents went with 50 inch plasma LG and I went with a 50 inch plasma Samsung - cost: $1050 in January 2010, which seems like a mistake on my part now.
In the last week of December 2012, my 50 inch plasma developed a thin black line, about 5 inches from the top of the screen, that went horizontally across from left to right. I googled the problem and found alot of other consumers that had similar problems. So I contacted Samsung and they suggested I call my local service tech. The tech said the panel went bad and the cost to repair wouldn't justify and just to purchase a new television. Panel went bad in 2 years?!?! with light usage? I called samsung again and was transferred to executive customer relations department and they said the same thing. you are out of warranty, tough luck, have a nice day.
so after my family and I spending almost $5000, on samsung televisions and myself getting stuck with a defected plasma set, I just can't believe the negative experiences and the odds of getting such bad products in the past years. it is a shame and should be an embarrassment to your company. I have countless samsung products in my house, family and friends with galaxy s3 phones, note, tv sets, fridges, etc., and will be advising them to steer away from your brand. What are the odds I go through 2-3 sets in 5-6 years. Shouldn't television sets be designed to last a little longer than 2 years. Btw, my parents 50' inch LG plasma is running fine, just like the first day they purchased it. Thank you Samsung!
trans:5104913241 for reference with records of the dlp sets on file and now a plasma to add to the list. i understand if this was my first samsung tv i purchased, and i would be comfortable with the idea of having to replace it, but enough is enough. how can someone go through 3 sets and have such bad luck in total. very disappointing to say the least.