Samsung forum: Samsung LED 7150 - Netflix/Youtube problems!!

I had my cable guy turn off the firewall in the router and the router sits on 2nd floor almost directly over TV on 1st floor. I'll look at your networking stuff. Thanks for the reply. - Doug

Here's a few more.

Start simple. Router defaults, firewall off and simple SSID. Do not mix upper and lower letters try "simple". If a default router firewall off simple SSID fails we look at trying it with an ethernet cord and turn off WiFi for the test run.

I don't have many details here but some routers are hellish. You know a few after awhile.
Bob

The Samsung Blu Ray (prior to returning) and the Pansonic both act identically to the TV. All other internet apps on both devices continued to work fine after the Netflix app failed.

Not like we bought $300 TVs at walmart! Interesting that it continued when wired. Well I know Samsung looks at these posts and the fact that they're silent says something! I have a friend with same problem with a Toshiba. My conclusion is these TV manufacturers are selling technology and features that are not ready for market. Cutomer Satisfaction isn't the priority any more!

Other than pure frustration, the other main reason I'm making so much noise over this is that I keep hearing responses from techs along the lines of: "hmmm. That's very interesting. I'm checking to look for similar situations and I don't see anyone else having these issues. Are you sure your tv is plugged into the wall?" Ok, exaggerating that last part.... A little. For every person talking about this problem on forums, there has to be numerous more that are having the same problem. Don't tell me you e never heard of such a thing. Acknowledge your product is experiencing flaws, tell me what's being done to fix them, and give me reasonable expectations. So, what I'm saying is, if your Samsung Smart product can't connect to Netflix, you are not stupid and you are not crazy. There is a legitimate issue with your device.

Hi killallninjas,

Let's see if we can fix this. Let me know the whole networking picture if you would. You said the TV and Blu-ray player are both connected via ethernet to the switch/router/modem. What's the model for it?

Also, what's the error you're getting from Netflix? Can you try another app like YouTube and let me know how well it works?

HD Tech

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You can probably look me up with reference number 2116685311. Trust me when I say every company involved has walked me through every trouble shooting step countless times. I have also already had Samsung connect remotely to the TV. The tech that connected remotely said there was nothing else to be done except to have the TV serviced. This was a 4 week old TV. I returned that TV, and the replacement TV (same model) has done the exact same thing. I have retried all of the trouble shooting with the new TV several times with no change. The error message is 'We are having trouble accessing these titles at this time. Please try again later". It must be a software issue. If the problem can't be resolved with servicing, I will have to buy a different TV. I'm almost completely defeated at this time. I am probably 10 hours involved with trouble shooting this problem with Samsung (phone, facebook, email), ISP, and Netflix at this time.
I'm just hoping for my message to get out, so that others are aware there is truly a widespread problem with Samsung, despite all the Samsung techs telling us they've never heard of such an issue.

Briefly worked last night, but is now not working again. Every time a make a big stink with someone at Samsung it will work briefly following the conversation or post (I'd say 4 times in the past 3 weeks). Hard to believe it's a coincidence that many times. Is there a software fix in the works? I'd like to know if I need to return this TV before I run out of time.

Thanks.

Here's a repair ticket number: 4117533416. Maybe you can track that. If you recall from my post, everything else works as it should. Only the Netflix app doesn't work. I've performed every recommended trouble shooting technique from every company involved at least 10 times.

I'm not the OP. didn't mean to hijack is Samsung rep. Please ignore my previous reply.

Hi. I appreciate the outreach.

My ref# is 2116558161. In a nutshell:
- Netflix will connect once in a while (but takes 5-10 minutes to do so) but once connected it can not stream the content -either at all or for only a short period that drops out.
- Youtube also takes about 5-10 minutes to connect and I can't get even short clips to run. Just get the spinning wheel
- Web Browser apears to work ok after Update.
- I've installed latest firmware 1025
- Had cable company to house and they showed me 18Mps wifi signal at the TV.
- Blu-Ray with Smart Hub does same thing
- 1st level CS Rep told me she's had of a several similar customer complaints and thought she heard another firmware update was being worked. Level 2 Tech denied any knowledge of that.
- I can't connect directly to modem as its not next to TV
- Modem firewalls were removed
- TV and Smart Hub were reset to factory settings.
- All devices have ben unplugged and reconnected.

- TV model is UN55ES7150F

Thanks - Doug

Yeah we can't believe we got the 2 lemons! Thanks for the post.

Thanks CatBird. A Samsung tech had me try that. Had no effect. Still have the problem. Updated firmware to 1026. Looks like there's a version 1027 if I look at "online" download - But that doesn't work on my TV. So when I go to download it online for USB download, there's no 1027?!?!

It's been over a month since a Samsung HD Tech reached out on this post and I have heard NOTHING back!

It's sad how customers really don't matter to them. Should have returned the TV when I had the chance. Again, they won't even honor my warranty!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi dsconk,

Sorry, about the delay: I did forget about you. If you could, please message me by clicking on my username just above here and then click on the email link in the upper right.

HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I just recently had a firmware update on my 46'' Samsung TV and now the smarthub is a whacked out. I am having the same issues people have previously poster about only short youtube clips playing. But most irritatingly is that Netflix is not working. After spending the past few days waiting for a call from the "Advanced Tech Support" team on Samsung's end, I am running out of options.

Things I have tried:
-Resetting Netflix account (on Netflix's end)
-Resetting modem/router/tv
-Factory reset of Samsung TV
-Searching for newer firmware update from Samsung
-manually setting my DNS address to 8.8.8.8
-Calling Samsung Support

Does anyone else have any new tricks?

Hi ThronOfThree,

You can try the Netflix Konami code: http://support.netflix.com/en/node/428

I'd also suggest resetting Smart Hub on your TV: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287

HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

So I have tried the Netflix Konami Code. And unfortunately, the only option available when the new window open up is an option is to close the window.

After about 3 hours of calling into Samsung's Customer Support and getting my calls dropped, I managed to speak with someone who was straight up with me.

According to this service rep. there is a known bug with the Smarthub. It affects all apps, but because Netflix is the most popular, it seems that there are a lot of Netflix related cases out there. She couldn't comment if there was going to be a firmware update anytime soon because according to her, "the problem isn't totally understood yet." I guess we will just have to wait and see what happens.

I have also tried accessing the netflix website via the web browser in the smarthub. You can log into your account, but it won't let you stream apps.

Right now, if you are looking to buy a new Samsung TV for the Smarthub feature, my suggestion would be to wait.

It didnt work the next day. Matter of fact, I had to undo the 8 8 8 8 to connect HBO-Go. and then couldnt connect again to netflix. I gave up and bought a ROKU. It works fast and awesome, and I get HBO-Go thru it also. If I had paid full price for this TV I would take it back. 51" Samsung plasma smart tv. 8000sumthing...