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Samsung forum: Sony STRDN1030 Receiver & Samsung 6900 ARC issues pls help!

by: johnjamesward January 3, 2013 6:09 AM PST

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Sony STRDN1030 Receiver & Samsung 6900 ARC issues pls help!

by johnjamesward - 1/3/13 6:09 AM

I've just bought the Sony STRDN1030.CEK AV Receiver to go with by samsung 6900 smart tv. Both units are ARC compatible however no matter what i try i cannot get the sound from the tv out to the receiver. Everything going in is fine, ie, ps3 and cable its just the TV audio out that won't work. The HDMI output from the TV is plugged into HDMI2 (marked as ARC). It's also plugged into the right slot in the receiver.

The samsung has the anynet+ system. I have tried this on and off and also enabled the HDMI setting on the receiver to on and off. Every permutation possible. No matter what i do the 'receiver' option in the anynet+ menu in the menu is grayed out and when selected says 'function not available'. I don't want to have to revert to an optical lead but might have to if i can't solve it. If any one has made this combination (or similar) work then please let me know how.

I've seen lots of threads about anynet+ being a pain with receivers and not working with ARC. Need a solution as driving me crazy.


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Re: Sony STRDN1030 Receiver & Samsung 6900 ARC issues pls he

by Samsung_HD_Tech Samsung staff - 1/4/13 10:11 AM

In Reply to: Sony STRDN1030 Receiver & Samsung 6900 ARC issues pls help! by johnjamesward

Hi johnjamesward,

I'm very sorry to hear that has happened, and I apologize for any inconvenience this may have caused you. In order for me to help you most accurately, please provide the complete model code for this device.

Regards,
HD Tech


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any news?

by kingdavecates - 1/25/13 2:14 PM

In Reply to: Re: Sony STRDN1030 Receiver & Samsung 6900 ARC issues pls he by Samsung_HD_Tech Samsung staff

Hi,

We've just bought the same Sony STR-DN1030 av amp and have a Samsung UE46ES8000 TV.

We cannot get the ARC function working either.

We can get audio from blu-ray, freesat box etc through the amp with brilliant picture but, we can't get audio back from the TV via the HDMI-2 port (ARC).

We've set up HDMI control on both devices etc as per instruction manuals but they're both refusing to co-operate.

Any ideas?!


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Re: any news?

by Samsung_HD_Tech Samsung staff - 1/28/13 12:17 PM

In Reply to: any news? by kingdavecates

Hi kingdavecates,

Thanks for your message. The couple of brief suggestion I'd have is make sure that both devices have HDMI-CEC turned on. For Samsung, it's called Anynet+.

But just so you know, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So if you want the most accurate information, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/UE46ES8000UXXU

Hope this helps you!

Regards,
HD Tech


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Had to resort to optical

by johnjamesward - 1/28/13 3:30 PM

In Reply to: Re: any news? by Samsung_HD_Tech Samsung staff

I'm in the UK so assume UK models. Both HDMI options turned on. Couldn't get them to speak to each other so just resorted to optical connection. Works fine but annoying I need another lead.


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