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Samsung forum: Samsung BD-P4600 update issue 2.22/No more blu ray playback

by: msberrigan January 1, 2013 2:17 PM PST

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Samsung BD-P4600 update issue 2.22/No more blu ray playback

by msberrigan - 1/1/13 2:17 PM

Hi,

Just updated my 4600 to the latest 2.22 firmware and blu ray discs no longer play. only dvds. Any help would be appreciated. Is it possible to downgrade firmware? Where can these be found as i have had no luck locating older ones.

Any help is greatly appreciated.

Thanks.


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Re: Samsung BD-P4600 update issue 2.22

by Samsung_HD_Tech Samsung staff - 1/3/13 2:37 PM

In Reply to: Samsung BD-P4600 update issue 2.22/No more blu ray playback by msberrigan

Hi msberrigan,

I'm very sorry for the inconvenience this has been. Unfortunately, you can't downgrade firmware. I'd suggest that try resetting your player: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031780&fm_seq=47930

HD Tech


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Didn't work.

by msberrigan - 1/3/13 6:01 PM

In Reply to: Re: Samsung BD-P4600 update issue 2.22 by Samsung_HD_Tech Samsung staff

Tried that several times. Still will only play regular DVDs. Any more suggestions?


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Re: Didn't work

by Samsung_HD_Tech Samsung staff - 1/4/13 9:16 AM

In Reply to: Didn't work. by msberrigan

Hi msberrigan,

You could try a Blu-ray lens cleaning disc. It doesn't cost very much, and it may do the trick.

If it doesn't work, then it may need servicing. Here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech


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