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Samsung forum: dead pixels on a brand new dp500a2d-s01uk aio pc

by: jason52034304 January 1, 2013 12:14 PM PST

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dead pixels on a brand new dp500a2d-s01uk aio pc

by jason52034304 - 1/1/13 12:14 PM

Hi everyone,

Would love one of the samsung techie guys/gals to help me out if possible. ive got an all in one touchscreen pc less than a month old thats developing dead pixels, I was hoping someone here would be able to help me as i really dont know what to do. Thanks for your time and help its much appreciated.

Regards,

Jason bayliss.

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Help in the warranty claim?

by R. Proffitt Moderator - 1/1/13 12:18 PM

In Reply to: dead pixels on a brand new dp500a2d-s01uk aio pc by jason52034304

My advice is to return it for another first. If that isn't possible then in the USA you call 1800SAMSUNG and begin the process. They also have web pages for this but I find the phone to work the fastest.
Bob


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thank you

by jason52034304 - 1/1/13 12:41 PM

In Reply to: Help in the warranty claim? by R. Proffitt Moderator

Thank you for your advice it is much appreciated. happy

Regards,

Jason Bayliss


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Re: help

by Kees_B Moderator - 1/1/13 12:16 PM

In Reply to: dead pixels on a brand new dp500a2d-s01uk aio pc by jason52034304

What help do you need to claim a warranty repair?

Kees


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warranty?

by jason52034304 - 1/1/13 12:19 PM

In Reply to: Re: help by Kees_B Moderator

Hi Kees_B,

Is that what im going to have to do then would you say and thanks.


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Re: dead pixels on a brand new dp500a2d-s01uk aio pc

by Samsung_HD_Tech Samsung staff - 1/3/13 6:35 AM

In Reply to: dead pixels on a brand new dp500a2d-s01uk aio pc by jason52034304

Hi jason52034304,

I'm very sorry for any inconvenience this may have caused you. Kees and Bob are right. This would be warranty claim. Here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech


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