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Samsung forum: UE55D7000 green dots

by: phivosk December 30, 2012 11:03 AM PST

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UE55D7000 green dots

by phivosk - 12/30/12 11:03 AM

My one year old UE55D7000 started a few weeks ago to show green dots on the screen (not on the edge of the screen). At the beginning I thought that it was bad reception from cable or antenna, until I had all coaxial disconnected from the ANT input and could see these green dots on XBOX or USB external inputs sad
The presence of these green dots is intermitent, they come and go for no apparent reason.
Any ideas what this could be? I've tried several different settings on the picture menu but nothing helps.


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Quick, do this.

by R. Proffitt Moderator - 12/30/12 11:30 AM

In Reply to: UE55D7000 green dots by phivosk

In the USA if you register your set you often get 3 more months on the warranty. Do that now then call it in. In the USA it's 1800SAMSUNG.
Bob


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Re: UE55D7000 green dots

by Samsung_HD_Tech Samsung staff - 12/31/12 12:36 PM

In Reply to: Quick, do this. by R. Proffitt Moderator

Hi Bob,

Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/UE55D7000LUXXU

Hope this helps you!

Regards,
HD Tech


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Moving green pixels across the screen...hardware failure?

by phivosk - 1/1/13 9:24 AM

In Reply to: Re: UE55D7000 green dots by Samsung_HD_Tech Samsung staff

Hi Bob and HD Tech,

Thanks for your efforts to help me out.
The UE55D7000 was purchased in Cyprus. I think it is the same model for all across Europe. Unfortunately no real support in Cyprus for these TVs. If I decide to ship this fragile 55in TV to the local service team it will probably take a month to have it back... hopefully in one piece. Not to mention that the fact that this problem is intermittent, I have my doubts that the fault will be identified in the first place.

If I have no other options I will ship the TV to the local service team. Most important to me at this point is to figure out whether this is a hardware failure or some sort of setting/software magic can fix it. With your experience, which do you think is the problem, hardware or settings? I could send a couple of screenshots to better describe the problem, but I cannot attach anything in this forum.

Thanks, Phivos.


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