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Samsung forum: Samsung Smarthub issue-

by: hnnobel1 December 29, 2012 4:12 PM PST

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Samsung Smarthub issue-

by hnnobel1 - 12/29/12 4:12 PM

i have a samsung UN55D6900. When i go into the smart Hub, the channel i was watching is displayed in the upper left side called PIG (Picture in graphic) my issue is that, for example, when i go into netflix and choose a movie, the sound from the channel displayed in the PIG is still being heard and not the netflix movie.

this is happening in all the apps i choose.

Any ideas how to get the sound from the app i choose? (for exampel if i choose a movie for netflix, i want the sound from the movie)


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Re: Samsung Smarthub issue

by Samsung_HD_Tech Samsung staff - 1/2/13 3:03 PM

In Reply to: Samsung Smarthub issue- by hnnobel1

Hi hnnobel1,

I've very sorry to hear about this. Could you link to a video or picture of this behavior?

HD Tech


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Here is a videp of what is happening!

by hnnobel1 - 1/3/13 9:34 AM

In Reply to: Re: Samsung Smarthub issue by Samsung_HD_Tech Samsung staff

http://www.youtube.com/watch?v=tj0zV1S2Esc&feature=youtu.be


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Re: Here is a videp of what is happening!

by Samsung_HD_Tech Samsung staff - 1/4/13 10:01 AM

In Reply to: Here is a videp of what is happening! by hnnobel1

Hi hnnobel1,

Very, very helpful. So let me ask you this: do you have a home theater or sound bar? Or is this sound coming from the TV's speakers?

HD Tech


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by hnnobel1 - 1/4/13 1:00 PM

In Reply to: Re: Here is a videp of what is happening! by Samsung_HD_Tech Samsung staff

i have a home theater. All HDMI... The sound comes out of the receiver.


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Re: Here is a videp of what is happening!

by Samsung_HD_Tech Samsung staff - 1/7/13 6:54 PM

In Reply to: reply by hnnobel1

Hi hnnobel1,

OK, I think this is a different issue than what it appears to be. So if you don't mind, please disconnect the home theater for a test here and then try to get the same thing to happen again. Let me know the results.

HD Tech


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