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Samsung forum: Rhapsody app problem on Samsung Smart TV

by: Steve5432123 December 27, 2012 1:16 PM PST

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Rhapsody app problem on Samsung Smart TV

by Steve5432123 - 12/27/12 1:16 PM

Rhapsody announced in October that it launched an app on Samsung Smart TVs. I bought a new smart TV last week (model UN55ES6600FXZA) and have not found the app. I have talked with Rhapsody and Samsung tech folks who answer that sorry, it's not there, although they cannot explain why. (I live in the United States, which I mention only because Rhapsody asked me, and I bought the TV in the United States.) But I have also been told by someone else at Rhapsody that it should be there. I have searched every way I know how. Has anyone else had this problem? I wonder if Rhapsody or Samsung pulled the app due to technical problems. If anyone knows or, better yet, has a solution, I'd love to hear it. Thanks.


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Re: Rhapsody app problem on Samsung Smart TV

by Samsung_HD_Tech Samsung staff - 12/28/12 9:25 AM

In Reply to: Rhapsody app problem on Samsung Smart TV by Steve5432123

Hi Steve,

I see that we have the app listed online: http://www.samsung.com/us/appstore/app/G00005692830#

But I also see that there is currently no model listed as supported. As a side note, the model list is supplied by the developer. So I'm not sure why the app is supported by any TV.

Feel free to ask more questions if you'd like. I don't mind. happy

HD Tech


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How can we fix this?

by AJTozer - 12/30/12 5:38 PM

In Reply to: Re: Rhapsody app problem on Samsung Smart TV by Samsung_HD_Tech Samsung staff

An app that isn't available on any devices can hardly be said to be released. How can we get this made available?


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Re: How can we fix this?

by Samsung_HD_Tech Samsung staff - 12/31/12 12:52 PM

In Reply to: How can we fix this? by AJTozer

Hi AJTozer,

Rhapsody develops it. So keep asking them.

HD Tech


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