Samsung forum: SAMSUNG Smart TV, NETFLIX and Sound Bars

The TV is a model UN46ES6150F and the sound bar is connected with an optical cable. Everything except these two apps plays through the sound bar. However, both apps play audio through the TV speakers.

Hi 77Cyclone,

Thanks for the quick response. Any chance that you'd mind if we get some more info:
- Firmware version: 1025.0???
- Smart Hub version: ???
- HuluPlus version: ???
- Netflix version: ???

How to check Smart Hub version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409288&modelname=UN46ES6150F&modelcode=UN46ES6150FXZA

How to check app version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406311&modelname=UN46ES6150F&modelcode=UN46ES6150FXZA

HD Tech

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I know the Firmware version: is 1025. not sure what comes after the 1025. I will have to check the others tonight.

I am unsure how to confirm the firmware version
The directions for confirming the smarthub version do not work. When i push fast forward, the tv tells me it is not available.
Huluplus version is 2.00241
Netflix version is 3.105

Hi 77Cyclone,

I understand that method for finding the Smart Hub version is correct. But since it didn't work for you, instead please go to Smart Hub; press the tools button; and then follow this menu navigation: Settings > Properties > Details

For firmware, press the menu button: Support > Contact Samsung

I'll be taking this information and passing it along to our internal testing team, so anything else you can add to this like the complete model code for the sound bar would be great.

HD Tech

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The following is correct

- Firmware version: 1025.0???
- Smart Hub version: 4.5191-5.0
- HuluPlus version: 2.00241
- Netflix version: 3.105

The sound bar is a Polk Audio Model Soundbar 3000

The connection from the soundbar to the TV is by optical cable.

77Cyclone

I am having the same problem. I get no sound from my soundbar when I connect to Netflix through my Samsung TV. I am able to get sound when I connect to Netflix through my Blu-ray player.

Samsung TV Model UN46D6400UFXZA Version H302
Smart Hub version: 3.679-60.3061
Firmware version: 1030
Netflix version: SSUN-D600-110107-000 0291747-0869(3.13)(x)

My soundbar is a Klipsch Energy Power Bar.

Hi deh15, thanks for giving your info. I'll be sending it along to appropriate party. -- HD Tech

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I exchanged my soundbar for a Polk 5000 and the Netflix works fine with the soundbar.

Hi deh15, thanks for letting me know.-- HD Tech

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Hi 77Cyclone,

Thanks for checking that out. I'll forward it along.

HD Tech

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Any idea why the change in sound bars solves the problem?

I have a different model of Samsung, will the other sound bar work with my TV?

Is my TV a newer or older model then the one that the sound bar changed the problem? Is my TV, UN46ES6150F, a newer one or is it last years model?

77Cyclone

Hi 77Cyclone,

I passed everything you told me to our team. I appreciate the feedback you gave me.

To answer some of your questions, your model is a 2012 model. I don't know if that factors into the problem at all, though.

HD Tech

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