Samsung forum: New 8000 Series Samsung TV Apps/Smart Hub Don't Work

1) The TV model number is UN46ES8000. Delivery in October.

2) Ethernet cable speed (checked) is 100 Mbps. The TV is not connected wirelessly.
New modem and router.

3) Amazon Instant works intermittently, as described earlier. You-Tube has never worked,
and, reading others' comments, has never worked for many people. Pandora has never worked.

I do not use the browser on the TV.

4) The instructions to perform the test you're requesting are incomplete, I think.
I researched that I could aim the remote at the tv and press FF 2891 to get those test results. Tried that and
got nothing, several times. Would you please provide step-by-step instructions for performing the tests?

Thanks,
Emily

YouTube is not working...sometimes.

Audio keeps cutting in and out. Repeatedly. Different videos.

Thanks Emily.

1) Thanks. That helps.

2) What's the connection speed you get with your ISP? You can test it by using a connection speed tester like speedtest.net.

3) Would you mind trying the browser app?

4) You'll need to go to Menu > Network > Network Status; it should automatically report the status of everything.

HD Tech

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Samsung Tech,

Hi again.

OK, back to the problems:

How to test -- I'm still not getting the correct instructions from you to perform the tests you've asked.

What you've told me must be for an older, different model of Samsung TV.

First, you told me to press FF then 2891 for speed info, etc. Does nothing on my model of TV.

Then, you said to go to Menu > Network > Network Status. That gives MAC address etc. Nothing more.

Are you familiar with my model of TV and how it works?
So far, both of your instructions have led me down the wrong path.

Please provide specific instructions for my television.

2. Connection speed via ethernet is 100 Mbps.

3. Browser works fine, loads fast.

4. YouTube audio cuts out -- leaving video only.

5. Pandora has never worked. "Cannot log in. Device licensing problem."

Thanks.

Emily,

Please don't put words in my mouth. I did not tell you "to press FF then 2891 for speed info"; you said earlier, "I researched that I could aim the remote at the tv and press FF 2891 to get those test results. Tried that and got nothing, several times."

I gave you accurate instructions, and you said that gave you "MAC address, etc. Nothing more." That's precisely what I asked for. Does all the other information show up there? IP Address through DNS server?

2. That's not what I asked for. What's your connection speed to your ISP?

3. Thanks for trying that. So you can load pages like Google.com without a problem?

4 & 5 are likely related to connection speed issues. That's related to my question number 2.

HD Tech

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Everything checked out fine with the MAC address test and the others on that screen.

What you asked:
"What's the connection speed you get with your ISP? You can test it by using a connection speed tester like speedtest.net."

I answered: Connection speed via ethernet is 100 Mbps.

Then you said above: "That's not what I asked for. What's your connection speed to your ISP?"

Whoa. Easy now, fella. You weren't clear. The second time you added "to".

Did you mean both download and upload speed?

Download is consistent about 100 Mbps. Dunno upload. Speedtest is pretty inaccurate, just so you know, because it doesn't measure what is actually happening.

Pandora working fine now.

YouTube audios cuts out midway to 2/3-way through the video.

Still think it's a connection issue? What about network servers for the apps?

I also think the remote buttons may be an issue. Batteries new.

Emily

The bogus instructions re: FF2891 came from an online Samsung support site supposedly for my TV. That was the confusion. But I have received so much bad support from Samsung -- like when phone support said I had to use a USB flash drive to update my firmware (ridiculous), and that my TV did not support Amazon Instant Videos, only the 60" Plasma did (ridiculous). A lot of people providing support for this Samsung Smart TV don't know what they're doing. That was the confusion. Sorry if you felt insulted, but you snapped right back at me.

Hi Emily,

Good to hear from you again, and I'm glad to hear the network check came back clear.

With the connection to your ISP, I meant the same thing in both cases, and I thought I was clear, but I'm sorry for the confusion. I figured you opened up 'Local Area Connection Status' and just quoted the speed of 100 Mbps, because that is incredibly fast for a residential connection. Speedtest can be inaccurate, but I was looking for order of magnitude. Many of our customers think that 5 Mbit/s connection is good enough to stream HD video from Netflix or YouTube, but it simply isn't the case.

It still seems like a network issue of some kind because you're having it load and then cut out. YouTube has unbelievably robust servers, so I very much doubt it's server problems.

HD Tech

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