Samsung forum: Samsung HT-E5550/XE looses video signal

by: Herethos December 23, 2012 11:53 AM PST

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Samsung HT-E5550/XE looses video signal

by Herethos - 12/23/12 11:53 AM

Hello,
I have a Samsung HT-E5550/XE Home Theater connected to a Samsung UE46ES7005. Right now it looks like this:

Fibre lan->Ethernet Switch->Digital Reciever Box-> HT-E5550/XE->UE46ES7005.

The HT5550 & UE46ES7005 along with the digital reciever are connected via HDMI cables. The HT5550 and UE46ES7005 are both connected to the HDMI (ARC) connectors so that sound can pass both ways between them.

My problem is that when I switch channel on the digital reciever box the TV will occasionally loose the picture where the picture would be "white noise" or just black or flick between white noise and black screen, but sound will remain other times the picture also in a green or yellow hue with the noise. To fix this I have to either power cycle the digital reciever, or HTE5550.

Now if we look at how everything is connected if I now bypass the HT-E5550 and connect directly from the digital reciever to the TV I have no issues the picture doesn't glitch out or anything and I can change channels however much I want without the TV loosing the signal. This leads me to believe that there is a problem with the Home Theatre system.

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