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Samsung forum: PC and T27A550

by: vitorusp December 21, 2012 7:54 AM PST

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PC and T27A550

by vitorusp - 12/21/12 7:54 AM

Hi. Recently I bought a Tv/Monitor T27a550. I need to plug two PCs so I used the HDMI 1 and 2. One of the inputs the image is beautiful, the other is ugly (low definition, but high resolutin: 1920x108p). Both PCs has the same configuration and hardware.
How can I resolve this issue. PCs config:
Intel I5, 8 gb DDR3 1600, Geforce 670, SSD e HD SATA 3.


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Re: PC and T27A550

by Samsung_HD_Tech Samsung staff - 12/21/12 10:06 AM

In Reply to: PC and T27A550 by vitorusp

Hi vitorusp,

Sorry to hear about the problems you've been having. Let's verify that it's the monitor's issue. Swap the inputs and see if the behavior follows. If the behavior switches sources, then it's a source issue, not a monitor issue. If the issue remains with that port, then it may be a monitor issue. Let me know what your testing uncovers.

HD Tech


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Swap the inputs

by vitorusp2 - 12/21/12 1:23 PM

In Reply to: Re: PC and T27A550 by Samsung_HD_Tech Samsung staff

Ok, when I swap the inputs the issue still in the same input:

PC1 - cable1 PC2 - cable2
HDMI/DVI - ok ok
HDMI 2 - issue issue


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Re: Swap the inputs

by Samsung_HD_Tech Samsung staff - 12/28/12 7:38 AM

In Reply to: Swap the inputs by vitorusp2

Hi vitorusp,

Unfortunately, this sounds like it may need servicing. Here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech


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