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Samsung forum: PN51E550D1F red tint after firmware upgrade 1025

by: tg88 December 16, 2012 8:39 PM PST

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PN51E550D1F red tint after firmware upgrade 1025

by tg88 - 12/16/12 8:39 PM

The other day I did the frimware 1025 (fix for interferance at 1080p etc. Did the update from tv while connected to internet.
That did fix the issue with the syncplus app.
But now on standared picture setting there is a red tint, makes faces look pink and can not get it out with the tint adjustment or flesh tone adjustment. It is like they have little or no effect.

Movie picture setting is ok and dynamic has a lot of pink or red in it also.

Picture was fine before this firmware 1025.
Firmware 1024 had no issues with red tint.
1025 has red tint to picture.
Any ideas if it is a firmware glitch?


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re

by tg88 - 12/18/12 6:56 AM

In Reply to: PN51E550D1F red tint after firmware upgrade 1025 by tg88

Any info ?


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phone shupport

by tg88 - 12/18/12 7:57 AM

In Reply to: re by tg88

Just got off the phone with Tech support. They are trying to tell me its a hardware issue. I am certain this is caused by the firmware 1025.
Firmware1024 was perfect, firmware 1023 the one that cased the tv to get stuck in Dynamic mode had the red tint.
I had to do a factory reset after firmware 1023 to get it un stuck from Dynamic Mode. This is where I had the red tint for the first time.

1024 had no pictures issues at all picture was perfect
1025 red tint in standard mode, movie mode has green tint hue on faces.
Dynamic mode red is way to high.
Tint and flesh tone adjustments has very little to no effect at all.
All this after upgrade to firmware 1025

Just want the issue fixed as I am tired of having other problems introduced by trying to fix the interference issue at 1080p. Yea 1080p issue is fixed now, but now I have the red tint.
About ready to give up on Samsung products and move on.


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Re: phone shupport

by Samsung_HD_Tech Samsung staff - 12/18/12 8:50 AM

In Reply to: phone shupport by tg88

Hi tg88,

Sorry to hear about this. Did you try a picture reset yet: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=8882&prd_ia_cd=N0000044&map_seq=77144

HD Tech


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Sorry but I gotta ask.

by R. Proffitt Moderator - 12/18/12 8:55 AM

In Reply to: PN51E550D1F red tint after firmware upgrade 1025 by tg88

Was this set ever "calibrated"? If it was I wonder if the folk that did were in the service menu (please don't go in there!) and this firmware counts on the defaults.

If not, then I'd ask those that do this to look at it and ask if calibration would correct it.

All this may not apply but something like this happened last year and they had to get it re-calibrated as they had it calibrated and an update came down and the colors were all off.
Bob


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by tg88 - 12/18/12 9:00 AM

In Reply to: Sorry but I gotta ask. by R. Proffitt Moderator

No never.
Firmware is causing the issue.
In the avs forum others are having the same issue on 10025.


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Had to ask.

by R. Proffitt Moderator - 12/18/12 9:04 AM

In Reply to: re by tg88

You may want to supply a link to that other discussion for HD_Tech to see.
Bob


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Wow...

by Samsung_HD_Tech Samsung staff - 12/18/12 9:05 AM

In Reply to: Had to ask. by R. Proffitt Moderator

Now that's ESP in action. -- HD Tech


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Re: AVS Thread?

by Samsung_HD_Tech Samsung staff - 12/18/12 9:04 AM

In Reply to: re by tg88

Hi tg88, link to AVS thread? -- HD Tech


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by tg88 - 12/18/12 9:36 AM

In Reply to: Re: AVS Thread? by Samsung_HD_Tech Samsung staff

It is 1023 that is where the issue started and 1024 was fine.
Red tint is back at 1025.
When I get home I will have to find the link its not the same tv but same issue with firmware 1023 and 1025 with the red tint issue.

Having your set calibrated is a waist of money. I will not have that done to this tv.


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re picture reset

by tg88 - 12/18/12 9:49 AM

In Reply to: re by tg88

I have reset the picture and did the fatory reset. Made no differance.

Did the factory reset as per this page
http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6789&prd_ia_cd=N0000044&map_seq=44741


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re link

by tg88 - 12/19/12 7:27 AM

In Reply to: Re: AVS Thread? by Samsung_HD_Tech Samsung staff

http://www.avsforum.com/t/1401151/the-official-samsung-pnxxe6500-owners-thread/240


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Re: Picture Issue

by Samsung_HD_Tech Samsung staff - 12/19/12 7:47 AM

In Reply to: re link by tg88

Hi tg88,

On that thread, there was one other customer in October who was experiencing this issue, so this is before this current firmware of 1025. I realize you said it existed on 1023, but did it exist for your or bearzfan on AVS? I ask because yours is the only report we have thus far with this firmware, and there are a lot of people with this TV.

So unless I start seeing more of these crop up, I've got to go with hardware issue of some kind as well, which would be a service issue; here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

HD Tech


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by tg88 - 12/19/12 12:27 PM

In Reply to: Re: Picture Issue by Samsung_HD_Tech Samsung staff

It started on 1023 thats the one where is got stuck on Dynamic mode. reset the tv to get it off Dynamic mode where the red tint started.
1024 was prefect no red tint perfect picture. Was back to normal.
1025 red tint or hue is back. Kack of any adjustment or very little.
It does adjust for tint or flesh tone but very little.
I keep the tv to close the standard default settings.
cell light 11
color 48
brightness 45
contrast 85
tint middle 50
flesh tone 0
Dynamic contrast low
eco on low
After the update to 1025 there was a big shift to pink on peoples faces
I allways reset it after an update and put the settings I just posted back in.


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