Samsung forum: Smart Hub glitch

Thx, appericiate it.

There is currently no fix for this issue. The alleged December 20 fix never got released. Apparently Samsung is still having difficulty tracking down and addressing this bug.

Hi BestBuy Tech,

I'll reply to both this post and the other one (http://forums.cnet.com/7726-13973_102-5409231.html) on this thread here.

l checked with the product specialist again today. He told me there is currently no release date, but they as far as he knows, the firmware team is still working on it.

BestBuy Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Hi Samsung Tech...the Smart Hub flashing up for a moment doesn't do any harm to the TV, correct? Thanks...

Hi MIkeT333, No harm at all. It's just annoying. -- HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I did the update today, and I am still getting the random smart hub flash. Does this mean there is something wrong with my TV or is there still people experiencing this problem?

I still have the same problem after the update as well.

I'm having the exact same problem. The update didn't fix it either. I'm loving everything about my TV except for that.

I have noticed on espn 3d that there is a small bleeding line at the top of the screen but I believe this is a Comcast problem because I don't have problems with 3d on anything else.

I got the update too, and the glitch is still there, must be a problem with the software, might have to wait for another update!!

I also installed the new update yet continue to have the Smart Hub glitch. Disappointed mainly because I just bought this tv less that a month ago, I hope this issue is a software issue. This is my first Samsung tv and paid a pretty penny for it. Can Samsung_HD_Tech please give us an update on the update? Thanks

In the USA you can ask at 1800SAMSUNG if you want an earlier answer.

Hi Bob and all,

I've been saying 'soon'; you'll note I never gave a date, and as far as I know, it hasn't come out yet. The product specialist is out for Christmas Eve and Day. So I'll check in with him on Wednesday.

HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Several 60ES8000's were returned yesterday (12/26/12) due to this issue. We contacted Samsung direct and were assured an update was out. We were then told to reset SmartHub on both televisions and then let it automatically update SmartHub. Unfortunately that did not resolve the issue. After contacting Samsung's Tech support back with the results, the tech then took over control of one of our televisions. The tech did exactly what we did and the issue was still there. I have contacted our neighboring district stores. There have been "Lots" of Samsung Smart TV returns on the day after Christmas from complaints of this issue.

I also noticed that there were many complaints of purplish tinted blacks with the 60ES8000 model series. I hope these issues gets resolved soon. We did confirm and report the purplish blacks on the returned televisions. The tech mentioned there is no current fix to this issue.

Also worth a mention. It has come to our attention that Samsung also deleted an option called Cinema Black from this years ES8000 series. A few returns were from customers complaining about this as well. From what we can tell, Cinema Black turns off the LEDs on the top and bottom portion of the letterbox bar area so the black bars maintain a deep solid black color. Oddly enough, its on this years ES9000. Perhaps the evolution kit upgrade will bring this requested feature back onto the ES8000 series.

Hi BestBuy Tech,

Thanks for your feedback. I checked with the product specialist: the Smart Hub update has not been released, and I don't have a date for release either. I've been told 'soon', so I'll tell you soon.

HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I am very disappointed with the lack of ability to tackle this issue. I love the tv, but it's a real showstopper and embarrassment when you're trying to show it someone and that hub flashes!

"What kind of TV should I buy?"- Man 1
"Here check out my Samsung" - Man 2
(Smart Hub flashes)
"I'll check out Sharp" - Man 1

It is now January 10th 2013 and we are still getting the run around as to when a working fix will be released. We have called Samsung numerous times and are getting no where. More and more Samsung TV's are being returned for this reason. Please stop telling your customers to reset the smart hub when they call support as that is not the fix. We have already gone over that. Perhaps you will have a better chance of getting a real answer. This is now an ongoing 3 month and continuing unresolved issue. People are looking for answers. Please provide an update. Thank you.

My Sammy UN55ES7100FXZA has the same problem...Latest update still having glitch.
My TV also displayed the smart Hub Glitch while watching a DVD on a Sammy DVD player (Blue-Ray). Hopefully they will track the little critter and eliminate him.....

This is very distressing...