Samsung forum: Samsung Product Problems (TV, Laptop, Phone)?

Customer reference number: 2115202765
Email response ID: 2112268493

^I assume you mean the above? If it's something associated with purchasing online through Samsung, then no. I bought it from a retail store here in the UK and the support tickets are all that we get with the above information on them.

Following on, given Samsung are not willing to collect the TV, I have the option of taking it to the authorised service centre. The one closest to where I am is a good few miles away but I need a guaranteed repair (which I am not going to get IMO anyway). What I tend to do is look for reviews, so imaging my shock when I saw the following set:

http://www.qype.co.uk/place/1126451-Visual-Service-Centre-Manchester

There seems to be zero happy customers with that service centre. Apparently one review claimed that Samsung were supposed to run an internal investigation on this company. It would be interesting to see the results of that.

@HD_Tech - How are you getting on with seeing if your UK counterparts can research the issue? I supplied the details in a reply. Thanks again to fp655 for clearing up the meaning of 'transaction number' for us UK customers.

Wow EA_Cnet ! That's a lot of problems on a lot of products! My problem is the continuing saga of the white spots on my DLPTV. Up until last month I was a very satisfied customer. The picture was the best! Now every few days another white spot appears. My research shows that it is a failing DMD chip. Many of these have been recalled and Samsung was offering a free one time repair. My set was pretty expensive and even though it is 5 years old, a premium unit shouldn't be failing with a known problem like this. I contacted Samsung on their chat line and am pretty sure the agent didn't speak english well as most of the responses didn't make much sense. So I called Costco (place of purchase) they hooked me up with Samsung. 1st operator said my unit was not on the list, regular wear and tear- nothing she could do except schedule me a repair at MY expense. I asked to be transferred to someone who could do something, and was denied again for the same reason - not on the list, regular wear and tear. If there is a known problem with DLP DMD chips that result in the white (or black) spot syndrome, why is it a recall for some sets and regular wear and tear for others. 5 years for a 2400 dollar set is ridiculous. My next call is to the Better Business Bureau because a 5 yr life span on a premium product like that is usury no matter what recall status might be.

Just in case Samsung gives a dang

Model HL-T6756WX/XAA
Serial number AJHJ3CKP600324T
Samsung transaction number 5104744710

So I had the same problem here with the receipt. I purchased on a credit card and was told that my statement wouldn't work. It turned out that by going to the store I purchased from (Costco) I was able to get a new receipt printed out from them. This worked. Hope it does for you

Unfortunately for me, Samsung still decided that they were not responsible for their SUBSTANDARD product.

Here's my info again Samsung HD Tech. I hurl my gauntlet at your face. You have been challenged to do the right thing! I await satisfaction.


Model HL-T6756WX/XAA
Serial number AJHJ3CKP600324T
Samsung transaction number 5104744710

Perhaps I'm missing something. What you and Jasmine and Virginia are all offering is that you will make a phone call for me to set up a repair that I will have to pay for. This repair runs about 600 dollars. Do I understand that correctly?

Hi HD Tech,

The problem progresses here, (many white spots now) and I wouldn't want to be remiss in giving you every opportunity to provide a solution. So in the interest of being thorough please have your service center contact me. I will post back with their proposal. So far though, you guys don't leave me feeling so good about your products or your commitment to them.

HD_Tech, don't worry about it. I wasn't expecting to get a solution from your side anyway, as something actually going anywhere near right wouldn't be in keeping with Samsung's abysmal customer service process.

I took time out and took my TV back to the store I purchased it from, explained the unbelievably ridiculous problem (they were surprised, which is understandable, because so was I) and after checking my address via their TV license audit, they stated they can book it in. I don't take out extended warranties, but they had to run it through that process.

As it stands they have taken it for repair and given me a ticket. They said it will be 10 to 14 days, which probably means end of Jan/beginning of Feb due to the Xmas period. What worries me massively is my work situation may mean that I am working out of my home city by the time the TV is returned to the store. In which case it potentially stays there for 6 months or more unless I am willing to give up a day or two of my time to collect the blasted thing. This is assuming all other customers who have experienced a recurrence of the same problem a short time after repair are mistaken (which I don't think they are).

Hi EA_CNet,

I might be able to find that out for you. What's the model code?

HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Hi EA_CNet,

Note this is based off the US build details, but I think they're pretty similar: it ships with the maximum of 4GB.

HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Hi EA_CNet,

OK, going out on a limb to speculate on the RAM thing, but I'm going to suppose it was for manufacturing reasons to allow for different builds, as the same body can be re-used in different markets.

Regarding Kies, personally, I'm a fan of Kies Air. But for Android updates, you don't need to use Kies. On your Android device, you can upgrade it this way instead: Settings > About Device > Software Update > Check New. Some of the steps might vary a bit, since I gave you the steps from my S3 running JB.

About your S2 specifically, I'll have to take a step back from that one, since I don't technically support anything with a telecom chip (I work for SEA, which is separate from STA) or anything non-US. I'll venture guesses when I feel comfortable, but I don't have a good one for you.

HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

All the phones you get from the carrier are pretty much as you state. Updates are only from them (iPhone being the rare exception.)

Since such updates are likely to cause service disruptions and folk flocking to service counters you rarely see OTA updates. This is one reason I always give out advice to the question "I want this phone but it doesn't have Jelly Bean. Can I expect Jelly Bean soon?" The advice is to not get that phone because of how cellular carriers are slow to issue such updates if at all.
Bob