Samsung Product Problems (TV, Laptop, Phone)?
by EA_CNet - 12/7/12 3:22 AM
I have decided that Samsung are a horrendous product company. The products do come across as nice and they do use bleeding edge tech, but at the same time, I have found they are not reliable and customer/technical services are just as bad!
Item 1: Samsung ultraportable laptop (next step up from a netbook). Freezes randomly (even the mouse won't work)_ requires hard reset. Problem about a year after purchase.
Item 2: Samsung Galaxy S2. Samsung Kies is an unbelievably rubbish piece of software. The drivers especially are unstable. I connect to my PC and 19 times out of 20 I get "Hardware ID missing". If there is a problem with the firmware, I can't upgrade my phone because... Hardware ID is missing. Other forums have no solution but to "keep unplugging and plugging in and it might work on the 100th time". In any case, whilst the Windows OS will recognise the devices, Kies itself will not. It just churns and if it does finally manage to connect, I can't back up anything, sync anything or do anything with it. Pathetic piece of software.
Item 3: 7 month old Samsung TV, model UE32EH5000K. TV keeps switching itself off and on. This has been asked elsewhere on the web and there are no solutions anywhere. I conacted Samsung support and was told to upgrade the firmware. Afterwards, same problem. Sumsung support then claim it needs a repair, then tell me the TV is too big for them to action a repair and to contact an authorised service centre using 'the link below' (without giving me a link), but then tell me that the TV is too small to be collected by a service centre!?! How can this be? Too big for Samsung to collect and too small for an authorised Samsung Service centre to collect. You couldn't make this up! :-S
So I have actually now got to take it to the service centre to get it repaired and given the experiences of other customers on here, it won't fix the problem longer term. So I definitely say avoid Samsung products as a whole. I can't believe I have three products all of which have problems and the technical services departments can't solve them. It's disgraceful. Given I work in tech, when asked, my recommendations will be to consider all other options first and avoid Samsung if possible. 3 out of 3 failures is not impressive