Ad: Manage updates with the Download App

Samsung forum: Samsung Smart TV network menu grayed out

by: mikolaJM December 7, 2012 1:04 AM PST

Like this

0 people like this thread

Staff pick

Resolved question

Samsung Smart TV network menu grayed out

by mikolaJM - 12/7/12 1:04 AM

Hi. I've recently made a factory reset on my UA40D6400 Samsung Smart TV. But I now see that the Network menu is grayed out so that I cannot select it and the TV has become very unresponsive to remote commands. It's become very slow. What would you advise?


mikolaJM has chosen the best answer to his/her question!
Click here to view the answer that was selected.

Answer This
Ask for clarification
Report offensive post
Email to friend
Answers
Answer Best answer as chosen by user mikolaJM

Re: Samsung Smart TV network menu grayed out

by Samsung_HD_Tech Samsung staff - 12/7/12 7:31 AM

In Reply to: Samsung Smart TV network menu grayed out by mikolaJM

Hi mikolaJM,

Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for Australia. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung Australia portal for support on that product: http://www.samsung.com/au/support/model/UA40D6400UMXXY

Hope this helps you!

Regards,
HD Tech


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

I bough it from Dubai

by mikolaJM - 12/7/12 11:26 PM

In Reply to: Re: Samsung Smart TV network menu grayed out by Samsung_HD_Tech Samsung staff

Thank you, HD Tech for your quick reply. You're the second one who thinks that my TV is for Australia. I actually bought it from Dubai. On the rear panel of the TV it says Made in Malaysia. The model code is UA40D6400UR. I tried to contact the UAE support but there was no one available.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Re: I bough it from Dubai

by Samsung_HD_Tech Samsung staff - 12/10/12 11:11 AM

In Reply to: I bough it from Dubai by mikolaJM

Hi mikolaJM,

Oh, I see. If you need it, here's the Samsung UAE portal for support on that product: http://www.samsung.com/ae/support/model/UA40D6400URXZN

Regards,
HD Tech


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are requesting a clarification of the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Clarification Request Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are posting an answer to the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Answer Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close
close

Click here to be notified via e-mail when someone submits an answer.

Would you like to resolve this question? close

Based on your response, it looks like this question has been answered.



Sorry, there was a problem resolving this question. Please try again.

Resolve Leave unresolved