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Samsung forum: how long for a repair from samsung?

by: fedupsamsungcustomer December 3, 2012 8:53 AM PST

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how long for a repair from samsung?

by fedupsamsungcustomer - 12/3/12 8:53 AM

bought a samsung american style fridefreezer RSG5DUNH a year and half ago and both sides stopped working, got in touch with samsung, sent them my receipt and they said it was under warrenty and would fix it. to shorten it down its been 5 weeks and so far we have had a repairman look at the fridge, not even open it up say he couldnt do anything and leave. weve had constant "we'll call you back with 48 hours" and no calls and its beyond a joke now. so could you tell me what you think a reasonable time is to repair such an important item is?


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Re: how long for a repair from samsung?

by Samsung_HD_Tech Samsung staff - 12/3/12 1:58 PM

In Reply to: how long for a repair from samsung? by fedupsamsungcustomer

Hi fedupsamsungcustomer,

I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.

Regards,
HD Tech


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