Samsung forum: Samsung BD-E5900/ZA 3D WiFi Blu-ray Won't Load Hulu

by: michsineath November 28, 2012 1:56 AM PST

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Samsung BD-E5900/ZA 3D WiFi Blu-ray Won't Load Hulu

by michsineath - 11/28/12 1:56 AM

Brand new just out of the box Samsung BD-E5900/ZA 3D WiFi Blu-ray player will not load the Hulu Plus application.

When I click on the application icon from the SmartHub screen, the screen says "Connecting" for a long time and then times out.

When I browse through the Samsung Apps page to the Hulu application and click "Run", the screen turns black and the screen says "Connecting" for a long time. To exit from the "Connecting" screen, I have to select the "Home" button. Of note, the system won't allow me to uninstall and reinstall the Hulu application without resetting the entire system. I found this odd.

I contacted CS (Regina), who seemed like she wanted nothing more than to get off the phone with me. Her advice: Contact Hulu.

Hulu works fine on all of my other devices in the house. All other applications work fine on the device, including Netflix, YouTube, etc. Hulu seems to be the only issue.

I have completed a SmartHub reset and a Hard reset.

Please note, this is all within my first hour of owning the machine. If I cannot get the Hulu application to work, I will likely return it.

As a Samsung fan, I'm hoping for a solution.

Please advise.

Thanks!

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