Samsung forum: Unbelievably humiliating treatment

I am approaching you as a final alternative.

On August 31, 2012 I bought 2 Samsung TV's with full insurance at Israel.
1. UA46D5500
2. UA40D6400

Firstly, I would like to share that, as I started looking for buying a TV, Samsung was at my first priority.

Unfortunately, the UA465500 came with a couple of defects. There are thin stripes along the bottom of the screen, and the image flickers. I will recall that the TV is new with the clear plastic sheeting yet on it.

Much to my disappointment, as I was trying to solve the problem with the company that provides the insurance in Israel (SamLine.LTD) I received bad and offensive treatment from the telephone receptionist. Unbelievably, humiliating treatment to a customer!

After long time waiting, they agreed to replace the TV to 46EH5300 but refused to provide me the model I bought UA46D5500. Another suggestion was to replace the D5500 to ES6200 but they want me to add 500$ more! This is outrageous.

Needless to mention, that the D5500 is a more prestigious model which I chose carefully before buying. Moreover, the EH5300 is thicker and less exclusive.

I insist of receiving a new TV the exact model. If there is no such in stock, then a D6400 /ES6200 model, which is more close to the D5500. But, it is unthinkable to get EH5300 for the D5500.

I look forward to your reply and a resolution to my problem and will wait until 14 days before seeking help from a consumer protection agency.

Sincerely,

Mr. Keinan Shimshon

E-mail - ori146146@gmail.com