Ad: Manage updates with the Download App

Samsung forum: Samsung blue ray bde6500

by: Bigtony402 November 24, 2012 7:09 PM PST

Like this

0 people like this thread

Staff pick

Samsung blue ray bde6500

by Bigtony402 - 11/24/12 7:09 PM

I recently purchased a sharp 70" w/o smart tv so I added the smart Blu ray BDE6500 I'm connected to clear wireless wifi all settings are completed I can use you tube and a few other app but I cannot connect to the web or pandora does anyone know what I can do to resolve this issue ? As for pandora I retrieved the code and went to the .com address and put in code activated put my existing acct info in and nothing ! Plz help


Reply
Report offensive post
Email to friend

Re: Samsung blue ray bde6500

by Samsung_HD_Tech Samsung staff - 11/26/12 2:04 PM

In Reply to: Samsung blue ray bde6500 by Bigtony402

Hi Bigtony402,

Sorry to hear about this. What firmware version are you on? What have you tried to make it work, thus far?

HD Tech


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Blu ray bde6500

by Bigtony402 - 11/28/12 1:21 PM

In Reply to: Re: Samsung blue ray bde6500 by Samsung_HD_Tech Samsung staff

I haven't checked the firmware but I will ASAP . I did do a hard reset which allowed me to sign in to Netflix as well as a few other apps but still no web browser. I have contacted Samsung cust. Care they haven't responded back .


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Re: Blu ray bd-e6500

by Samsung_HD_Tech Samsung staff - 11/29/12 7:06 AM

In Reply to: Blu ray bde6500 by Bigtony402

Hi Bigtony402,

OK, be sure to check for the newest firmware. After that, please provide the following:

Smart Hub Version
Unique ID
Web Browser Version
Serial Number
When the issue started
Memory Usage

As the Unique ID and Serial Numbers are sensitive pieces of data, you'll likely want to send this information to us on one of our social media channels. You can find information about how to contact us here: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

HD Tech


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

where do i get this specific information?

by danieldefasson - 11/30/12 1:22 PM

In Reply to: Re: Blu ray bd-e6500 by Samsung_HD_Tech Samsung staff

where do i get this specific information?


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Re: where do i get this specific information?

by Samsung_HD_Tech Samsung staff - 11/30/12 1:28 PM

In Reply to: where do i get this specific information? by danieldefasson

Hi danieldefasson,

To obtain the web browser version: Load Smart Hub and highlight the web browser icon and then press the info button once, a pop up then appears and displays the version.

To obtain the Smart Hub Version/Unique ID/Memory Usage: Load Smart Hub and press the Tools button on the remote, move down to Settings>About Smart Hub.

HD Tech


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close