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Samsung forum: Smart Tv and Youtube

by: Howdydoody0193 November 21, 2012 11:58 AM PST

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Smart Tv and Youtube

by Howdydoody0193 - 11/21/12 11:58 AM

Hi,
had a new Samsung 40 LED with Youtube which has been reasonable for 5 months. However, I had problems and the screen was replaced. Seems that this took away all my Y/T Playlists and items saved. Now I have an inferior app which if I leave a programme for later it's almost impossible to catch up. Anyone else had similar problems? Would be delighted to know if anything can be done.

Thx

Tony


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Re: Smart Tv and Youtube

by Samsung_HD_Tech Samsung staff - 11/30/12 12:51 PM

In Reply to: Smart Tv and Youtube by Howdydoody0193

Hi Howdydoody0193,

I apologize for the delay in my response; I thought I'd let someone else respond first, but as no one else has, please provide the complete model code for this device. I'll be happy to help!

Regards,
HD Tech


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Sorry...

by Howdydoody0193 - 1/18/13 4:11 AM

In Reply to: Re: Smart Tv and Youtube by Samsung_HD_Tech Samsung staff

...about the delay in replying but it was due to circumstances. Howver, the model I have is a UE40D5520RKXXU.
sometimes I wonder about the legality of the advertising. Noone mentionned when i bought the set that it was going to go from a great Youtube App to one substandard and which if I'd seen I wouldn't have bought . Neither did they say that the Y/t would be constantly interrupted.

thx

Tony


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That's Google for you.

by R. Proffitt Moderator - 1/18/13 8:53 AM

In Reply to: Sorry... by Howdydoody0193

There are prior posts about it but Google changed the monetization system recently and folk are seeing issues like this. Google changed it so it's up to Google to fix it.

More at this recent post.
http://forums.cnet.com/7723-13973_102-579279/youtube-on-samsung-problem/

The reply is from the ambassador.
Bob


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Re: Sorry

by Samsung_HD_Tech Samsung staff - 1/18/13 8:56 AM

In Reply to: Sorry... by Howdydoody0193

Hi Howdydoody0193,

No problem about the delay. Life happens. Other than checking for the most recent firmware and resetting Smart Hub. I'll have to refer you to your own country's support, as I have information only for the US models. I believe you have a UK model, correct? If so, here's the product portal for it: http://www.samsung.com/uk/support/model/UE40D5520RKXXU

Regards,
HD Tech


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: Smart Tv and Youtube

by Howdydoody0193 - 1/19/13 7:58 AM

In Reply to: Re: Sorry by Samsung_HD_Tech Samsung staff

Thx for the excellent replies.


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