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Samsung forum: Samsung PS50C680 - Black line across screen

by: bobonthejob November 21, 2012 4:55 AM PST

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Samsung PS50C680 - Black line across screen

by bobonthejob - 11/21/12 4:55 AM

Hey All, I am really annoyed with this one.

I am from the UK and have been a loyal customer to Samsung for the last 10 years and never had the an issue until now.

After 1.5 years my Plasma has developed a black line across the bottom of the screen. This isnt a pair of shoes or something that will become deffective after such time.

I opened a call with Samsung (cust ref: 2115172298) to see if they will help. Would they? Absolutely not....!!!

A 12 month warranty is not even worth it....shows what confidence they have in their own products.

Is there anything i can do? or someone that can help? Is there a customer relations team in the UK?

Thanks in advance.

Bobonthejob


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Can someone from samsung advise?

by bobonthejob - 11/22/12 2:34 AM

In Reply to: Samsung PS50C680 - Black line across screen by bobonthejob

Any Samsung representatives care to respond? I really would like to get some kind off help for this. The repair it self is going to cost me in the region of £200.


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Re: Can someone from samsung advise?

by Samsung_HD_Tech Samsung staff - 11/30/12 1:02 PM

In Reply to: Can someone from samsung advise? by bobonthejob

Hi bonbonthejob,

I know you want Samsung support for your region, but just so you know, I support US products and customers, and I believe I'm the only country represnted on here. So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/PS50C680G5KXXU

Hope this helps you!

Regards,
HD Tech


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