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Samsung forum: Samsung UN60ES8000FXZA

by: jsvycit November 17, 2012 11:18 PM PST

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Samsung UN60ES8000FXZA

by jsvycit - 11/17/12 11:18 PM

Good day all,
Here it goes.

Obvioulsy I have the big badass LED. I have had it for just awhile and do love it. I had a professional calibration done (service menu and all) and the results are amazing.

In any case I was messing around with the smart hub and TV was asking me to update all sorts of the apps in there. While i was doing that I did also make sure my firmware was updated. Not sure what happened in the middle of all this, but now eveytime I turn on the TV, in the upper right corner, I get the "starting" icon, followed by the "connecting" icon. The "connecting" icon never goes away. Just keeps chugging unless I hit info button. At that point it wants me to login to my samsung account and then sends me to facebook. I have unplugged TV and modem to no avail.

I called Samsung and they said I needed to call my internet provider. The network is up and running fine and all apps work fine so i seriously doubt the IP is an issue (kind of made me question tech support). It appears the TV is on some kind of loop. Everything works fine. They also suggested a hard reset by pressing exit button for 20 seconds.

Questions:
1. Has anyone seen this and have a solution.
2. If i do a hard reset, do I lose my expensive calibration?


Thanks for reading my long message and have a great day!!


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Re: Samsung UN60ES8000FXZA

by Samsung_HD_Tech Samsung staff - 11/19/12 2:59 PM

In Reply to: Samsung UN60ES8000FXZA by jsvycit

Hi jsvycit,

I'll be happy to answer this.

1. I haven't heard of the symptom you're presenting, but you can try resetting Smart Hub: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=382162&modelname=UN60ES8000F&modelcode=UN60ES8000FXZA

And if that doesn't work, you can try a factory settings reset: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625


2. If they did the professional calibration like you said through the service menu, you should be fine.

HD Tech


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