Samsung Does Not Stand Behind Their Products

by bkennedy3169 - 11/14/12 11:59 AM

We have a model #PN50C450B1DXZA, and an internal crack appeared out of no where while we were out of the house. After doing a bit of research, I found many different forums stating the exact same problem of the mysterious internal cracks and apparently it's a design flaw in these models. I have made numerous contacts with Samsung, explained the situation, sent in pictures (and that I was aware of the internal flaw), and my transaction # is 2115792052.

I finally got a call today that the decision from the Executive Customer Service team is that there was physical damage and it would not be covered. This is not how to treat a customer who has purchased 3 Samsung TV's in the past. They had an opportunity to stand behind their product, fix a situation caused by faulty design, and keep a customer for life. Instead, they did the opposite and turned their back on me.

I own a business, and this is an opportunity to solve a known problem, keep customers happy, and have a chance at repeat business. Instead they hide behind their warranty, produce an inferior product that lasts less than my 10 year old Olivia cheapo TV, and create negative feedback. Doesn't make sense to me.

I've filed complaints with the BBB, Consumer Affairs and the New Jersey Office of the Attorney General. I'm started to lose interest and faith that this will be resolved. Maybe I'll spend my energy spreading the word to never buy a Samsung product and that they don't stand behind their products.

Just wanted to let people know that if you're in the market for a TV, stay away from Samsung. You have a lot of choices and this is simply not a company that takes care of their customers when they have a known product defect.