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Samsung forum: Netflix stopped working on blu ray player

by: NCJason November 8, 2012 9:30 PM PST

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Netflix stopped working on blu ray player

by NCJason - 11/8/12 9:30 PM

I have a BD-E5300 blu ray player. I have been using Netflix on it for several months with no problems. Suddenly when I try to connect to Netflix I get the red box with the logo and the moving progress bar but it never connects. The other online apps work correctly. Any suggestions?

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Re: Netflix stopped working on blu ray player

by Samsung_HD_Tech Samsung staff - 11/9/12 7:57 AM

In Reply to: Netflix stopped working on blu ray player by NCJason

Hi NCJason,

Usually when this happens, it ends up being an ISP or Netflix issue, but let's try some things. Suggestions to try:

- Power off the player and unplug it for one minute
- Power on the player and set the timezone

If that doesn't work, try this: Menu > Settings > Network > Wired Network Settings. Change the DNS Server to 8.8.8.8 or 8.8.4.4

If that doesn't work, open up: Smart Hub > Tools > Settings > About Smart Hub > Details. Then for Netflix ESN, let me know if there are some sequence of letters or numbers or rather phrase. Don't post the sequence of letters and numbers as that's info you may not want posted on the Internet. Just let me know if they're a sequence of letters and numbers of a phrase.

HD Tech


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No change yet

by NCJason - 11/9/12 10:40 AM

In Reply to: Re: Netflix stopped working on blu ray player by Samsung_HD_Tech Samsung staff

I powered off and unplugged the unit and verified the time zone with no change.
I tried both DNS Server settings with no change. Other devices on the network access Netflix with no issues.
I do not see an option to access Smart Hub settings on my BD-E5300.

Jason


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Re: NCJason

by Samsung_HD_Tech Samsung staff - 11/9/12 11:51 AM

In Reply to: No change yet by NCJason

Hi Jason,

Then the next step I'd suggest is doing a software reset: http://www.youtube.com/watch?v=YoDsFvxonpM

HD Tech


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Software reset completed

by NCJason - 11/11/12 3:09 AM

In Reply to: Re: NCJason by Samsung_HD_Tech Samsung staff

I did the software reset as per the video instructions. The video said the reset would not affect Smart Hub settings. I still can not access Netflix but the other apps work correctly.

Jason


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I am having the same issue!!!!

by AGaskill - 11/11/12 12:01 PM

In Reply to: Software reset completed by NCJason

Tried deactivated/reactivating netflix account, unplugged modem, unplugged player, checked internet connection...nothing is working! Netflix plays perfectly on my phone so why is it not working on my player!?


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also...

by AGaskill - 11/11/12 2:08 PM

In Reply to: I am having the same issue!!!! by AGaskill

I tried hard resetting the blu ray player...nothing.


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(NT) Did you try the Samsung Netflix Konami code?

by R. Proffitt Moderator - 11/11/12 3:34 PM

In Reply to: also... by AGaskill


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Where do you do the code?

by NCJason - 11/15/12 2:22 AM

In Reply to: (NT) Did you try the Samsung Netflix Konami code? by R. Proffitt Moderator

It was my understanding that you had to do the code from inside the Netflix interface. I cannot get past the Samsung page with all the icons unless I go into a different app. When I click on the Netflix app I just get a red page with a moving progress bar, the Netflix app never loads.


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2 ideas.

by R. Proffitt Moderator - 11/15/12 7:11 AM

In Reply to: Where do you do the code? by NCJason

1. Remove the netflix app and reinstall.
2. Call Samsung for support to do item 1 and the Konami.
Bob


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Re: One last idea

by Samsung_HD_Tech Samsung staff - 11/15/12 10:05 AM

In Reply to: 2 ideas. by R. Proffitt Moderator

Hi NCJason,

I had avoided mentioning this, as I thought Bob might have more ideas. But my last suggestion would be to wipe your device completely with a hard reset: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=405074&modelname=BD-E5300&modelcode=BD-E5300%2FZA

HD Tech


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I've had to do that too.

by R. Proffitt Moderator - 11/15/12 10:34 AM

In Reply to: Re: One last idea by Samsung_HD_Tech Samsung staff

It's far done on my list of things as I find many folk have a devil of a time connecting up their WiFi at times.

Bob


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Hard Reset

by NCJason - 11/15/12 11:16 AM

In Reply to: Re: One last idea by Samsung_HD_Tech Samsung staff

The hard reset let me reenter my Netflix login information. From what I can tell from some brief testing and power cycling of the unit, I think my issue is gone.

Thank you very much for all of the suggestions!


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