Samsung forum: Problems with image on Samsung UN55ES6500

by: neowire November 5, 2012 6:22 PM PST

Like this

0 people like this thread

Staff pick

Resolved question

Problems with image on Samsung UN55ES6500

by neowire - 11/5/12 6:22 PM

I've contacted Live Chat on Samsung's support site two times about a problem I am experiencing with my Samsung UN55ES6500 and am so far quite disatisifed with the responses I am getting from their technical support.

Here's the issue, and I've described to them in great detail what the issue was already:

Whenever I connect a device to the TV via HDMI (1, 2 or 3), regardless of if it's connected directly or via my receiver, if the device is set to output to 1080P, which the TV will read 60P in the top-left corner, I get this strange image jumping. I'll get little black and kind of green streaks that go across the screen. The devices that I am connecting to the TV are a PS3 and PC, both support full 1080P and both have worked flawlessly since getting the TV in July 2012. It seems a week or so after applying the October 2012 update, I am now having this issue. I've tried new and different HDMI cables, I've reset the picture settings and the entire TV to default settings, but with my devices set to 1080P I still get the screen defects. Now, if I manually set these devices to output to 1080i instead, there is no image artifacts on the screen.

The only thing I've gotten out of Live Chat have been to reset picture settings. The second person I spoke with recommended I could schedule a service request. I informed them that I didn't really want to have someone come out to fix the issue because I don't personally believe it's a physical defect. Not if I can make it disappear by modifying settings; especially seeing that it seems that it was a software update that threw it out of whack. I asked them if there was a possibility of having someone remote into the TV, if they could possibly see the things that I'm seeing, and they stated again that I would have to set a service request (whereas the first person I spoke with said that she could provide that service if it was necessary).

Follow up note. I've already updated to the latest firmware, made available November 1st, and that was a bust; it hasn't remedied the issue. I know the devices are fine, they work fine with the same settings on other TVs I have in the house; just not this one.

Again, since I have a workaround in place by setting my devices to 1080i instead of 1080p, I'd prefer not to go through the hassle of scheduling on-site service. Instead, I'd rather have someone actually 'Listen' to what I'm saying, and even attempt to escalate the potential problem up the chain to the engineers that develop the firmware updates. Not sure if these forums are still monitored by the HDTech guy, but if you are still there, any input you might have on this situation? It would be greatly appreciated.

Any others out there with the UN55ES6500 experiencing any strange artifacting since updating to the newer firmwares?


neowire has chosen the best answer to his/her question!
Click here to view the answer that was selected.

Discussion locked

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are requesting a clarification of the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Clarification Request Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are posting an answer to the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Answer Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close
close

Click here to be notified via e-mail when someone submits an answer.

Would you like to resolve this question? close

Based on your response, it looks like this question has been answered.



Sorry, there was a problem resolving this question. Please try again.

Resolve Leave unresolved