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Samsung forum: Endless "Updating" on first use of Smart Hub

by: oshean1 November 4, 2012 11:49 AM PST

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Endless "Updating" on first use of Smart Hub

by oshean1 - 11/4/12 11:49 AM

Brand new UE32 ES6300U which, when you select Web Browser for the first time, goes Connecting > Updating FOR HOURS! We have a good wifi connection and Network Status check is fine. Is this normal?


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Sadly yes.

by R. Proffitt Moderator - 11/4/12 12:55 PM

In Reply to: Endless "Updating" on first use of Smart Hub by oshean1

With the recent storm I'm hearing a lot of grumbles about how this system works. May take awhile for it to all get sorted out. And then you have folk's home networks to sort out too.

Hard to tell which issue it is given the sparse details so far.
Bob


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Endless updating

by oshean1 - 11/4/12 2:04 PM

In Reply to: Sadly yes. by R. Proffitt Moderator

Hi. What other details would be helpful?


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Anything at all.

by R. Proffitt Moderator - 11/4/12 2:09 PM

In Reply to: Endless updating by oshean1

I have no network details and we are still in the storm recovery period and more. As you know, the makers are not providing support for our home networks. I've collected a lot of what we know at the following link.
Bob

-> http://forums.cnet.com/7723-7589_102-378511/samsung-owners-start-here/?tag=contentBody;threadListing

PS. I don't remember if I added the disable router firewall item yet but will check out if I did next week.


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Re: Endless "Updating" on first use of Smart Hub

by Samsung_HD_Tech Samsung staff - 11/5/12 9:48 AM

In Reply to: Endless "Updating" on first use of Smart Hub by oshean1

Hi oshean1,

Thanks for your message. But just so you know, if you want Samsung support, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/UE32ES6300UXXU

Hope this helps you!

Regards,
HD Tech


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Endless Updating

by oshean1 - 11/11/12 2:36 PM

In Reply to: Re: Endless "Updating" on first use of Smart Hub by Samsung_HD_Tech Samsung staff

Folks,

Many thanks for your help. I have actually given up on the (not so) smart facility and am just using it as a telly until I get a mac mini and do the computer thing properly.

I will chase down the links as well so your time has not been wasted.

A.


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