I spoke with supervisor Julio at Samsung Global Canada Support about this.
I want to advise everyone to stay well clear of Samsung TVs with Smart HUB technology. Their design means that these TVs are reliant on the correct functionality of central Samsung servers to connect to their apps, including Netflix, Crackle, YouTube etc. Without their servers working, their systems don't work and your TV is useless if you use them. You can still watch connected DVD players or other third party hardware like cable boxes though, but like many people I didn't buy the TV for that, I bought it because it could be used to watch Netflix etc. I bought it because of this flawed "Smart HUB" tech. Of course, nobody mentions the problem when you buy it, it isn't listed in the manual or anywhere on the Samsung website. It's poor design, plain and simple. When a stand-alone TV in a house is completely reliant on flawed technology elsewhere... well who would buy the TV if they knew this?
Their servers breakdown or are upgraded/maintained all the time and take days to repair. I'm into my 3rd day of having a useless television sitting in the corner, this time. The error shown on the TV (ERROR MODEL BIND) leads you to believe it's with your TV and advises you to check network settings. So you spend ages running through all the settings as it appears to be a network error, checking your router repeatedly. So you check on Samsung's website and they don't list the error in their help or support areas.
I phoned their useless and patronizing tech support who know exactly what the problem is because they receive calls on it all day. Yet they STILL wanted to take me through a bunch of pointless exercises first, my guess is that they make more money from Samsung if they try more things. I asked them why ERROR_MODEL_BIND isn't on the website and was told they don't want it on the website, they want you to call the call center. They are pretending this doesn't exist to future buyers. I told him there are hundreds of people complaining on forums all over the world about this, he said they only count what is on their website. In response I said they are deliberately leaving it off their website... "I know" he said. He told me that while there are thousands of people who do complain about this problem, it's only about 2-3% of people out of millions. That's because most people use their TV with cable or satellite TV and don't rely on their broken Smart HUB technology. Everyone who does is going to suffer the same way. His attitude was, "we're working on it, deal with it".
So, there is nothing at all for the consumer to do except wait however long it takes for them to get it done. Don't waste your time with all this "change your time settings" and "do a factory reset"... this isn't a fault with your TV, it's a fault with the design of their HUB and their ongoing server maintenence problems. In the meantime it was suggested I go and do something else instead, like watch a DVD. Thanks Samsung!
On the forums around the world, I find this happens all the time to any of their TVs with "Smart HUB" technology. DO NOT BUY.
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