Samsung forum: Samsung HLT6187SAX/XAA DLP white spots on screen

Same problem here. Samsung's support folks claims it's just normal wear and tear and not a common problem with this model--which is of course, complete crap.
There are numerous online videos demonstrating the replacement of the DLP chip. It really doesn't look very complicated. After reading about the repair ripoffs whih often exceed the cost of a new set, I will do it myself but this will be my last Samsung product ever. They may save the cost of doing the right thing and replacing a defective part, but it wll cost them all of my future business and also that of everyone I will urge to avoid their products.

I have no problem accepting the fact that TI chips can fail. My issue is with Samsung's customer service sponse or lack thereof. Defend them if you must, but a company that puts these parts in their sets, finds out that they fail far sooner than they should and then fail to stand behind their product is not one from which I wish to continue to purchase any products.

I'm not sure what the figure 9 reference refers to.

Don't expect any help from Samsung....their products all have numerous manufacturing defects and they know that. We also have a DLP TV that is experiencing problems and their solution is to try and get the consumer to exchange their TV for another Samsung all while paying the $1200 - $1500 out-of-warranty fees. Great tactic to entice the customer to purchase another product and pay for it and for that privilege they will take the defective $2400 TV off our hands . Probably fix problem and resell through a third party company.
The picture is clear and the TV is only 3 yrs old. Samsung should fix the problems - not provide incorrect info to make another sale at the expense of the consumer. What kind of company adopts such unethical business practices...SAMSUNG!!!!

Samsung should take responsibly for the components that they use in the manufacture of their products...it's their job to go back to TI or whomever and seek restitution not mine as a consumer....I won't ever buy anything from Samsung again!!!

At least the BAD CAPS plague is well known today. Millions of dead Dells and now the plague has spread to cars, TVs and more.

Here's what happened -> http://www.badcaps.net/pages.php?vid=4

And some models are covered under this link -> http://www.samsung.com/us/capacitorsettlement/
Bob

The Ti production of DMD chips shut down in Japan when that Tsunami hit. Japan has yet to recover so while I bet most consumers don't care why there is a parts shortage. It's a shame that the story is not told by the makers.

The bad caps plague is chilling as you consider what devices those parts are found in.
Bob

Well per the Ambasador's suggestion here I filled out a service request. The repair shop called and said I should call samsung to see if it would be covered. I did and was told the model was not covered and that it was normal wear and tear. I asked for a supervisor and was told it was not covered even though some others were.

Normal wear and tear life span for a samsung TV is 5 years according to samsung. I have never had a TV that only lasted 5 years. Had I known before I bought it..... I would have passed for a much better quality TV.

When my current bluray players, phones and other samsung appliances bite the dust, I will not be purchasing that brand again. I require quality products and per samsung's own staff they do not provide quality.

From Samsung Electronics Social Media Support Team :

"After thorough research, it has been determined that only specific models exhibited a slightly higher-than-normal failure rate. Although your TV has similar symptoms, research indicates that this is due to normal wear and tear. The part that has appears to have failed in your unit is not the same exact part that has been determined to fail at a higher-than-normal rate, even though the visible symptom is similar. The symptom can help indicate which part needs to be replaced, but it doesn't mean that the particular part was defective from manufacturing."

Bob is right 5 year TV according to the Industry standard. Manufacturers have been pulling this for years even in the military market, parts are sub standard and not up to spec but up to what is called "Industry Standards". BS for making junk!

Looks like I'm fixing it myself... Thanks Samsh*t

Just replaced the DLP chip on my 61inch Samsung by following online videos. Chip and Artic Silver adhesive ran $172 total. Took about an hour including cleaning the lens, mirror and heat sinks. Had to keep rewinding the video to double check the directions. Also, too many nearly cold welded screws also slowed me down (not to mention the extra screw that was left at the end!) I estimate it would take 20 minutes if I had another set to do. Picture is like new!

The build date on the chassis was June 2007 so the 5 year "planned obsolescence" would be irrelevant if the DLP was more durable. The rest of the set seems fine.

For reference, I am an orthopedic surgeon--handy with screwdriver but an electronic repair novice. While I am disappointed in Samsung's poor customer response to this problem and won't give them my future business, this is a very doable do it yourself repair.