Ad: Manage updates with the Download App

Samsung forum: Samsung TV has horizontal black line across it

by: RockinRobbie77 October 26, 2012 12:39 AM PDT

Like this

0 people like this thread

Staff pick

Resolved question

Samsung TV has horizontal black line across it

by RockinRobbie77 - 10/26/12 12:39 AM

I have a Samsung Plasma SP-S4223 and just recently a thin horizontal black line appeared on my tv. The tv was not dropped or moved in any way. It just appeared one day. Does this mean my screen is gone or can it be fixed? And if so, is this a costly fix? My tv is not that old and has not been used very much. sad
Thanks

RockinRobbie77 has chosen the best answer to his/her question.
Click here to view the answer that was selected.


RockinRobbie77 has chosen the best answer to his/her question!
Click here to view the answer that was selected.

Answer This
Ask for clarification
Report offensive post
Email to friend
Answers
Answer Best answer as chosen by user RockinRobbie77

Re: Samsung TV has horizontal black line across it

by Samsung_HD_Tech Samsung staff - 10/26/12 7:34 AM

In Reply to: Samsung TV has horizontal black line across it by RockinRobbie77

Hi RockinRobbie77,

I'm very sorry for any inconvenience this may have caused you. The easiest way to see if this is a problem with the TV or with an external source is to turn on the TV's menu. If the line is behind the menu, then contact the external source manufacturer, as it's probably due to the external source. If the line cuts through the menu still, then it'll need servicing. Here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech


Was this reply helpful? (1)   (0)

Staff pick

Reply
Report offensive post
Email to friend
Answer Best answer as chosen by user RockinRobbie77

Worn Out Issue

by Sailfish3 - 2/10/13 9:03 AM

In Reply to: Samsung TV has horizontal black line across it by RockinRobbie77

Ahhhhhhhh! I have the 50" PN50B860Y2F that I purchased in March 2010. I did all the research, gorgeous picture and got it as a birthday present. The dreaded horizontal black lines showed up at 1.5 years. Customer service performed exactly as every review and thread depicts only worse. They were inexcusably rude even from moment 1. The out of warranty process began with a site visit. The verdict was "bad panel". That is a thousand bucks plus or minus. The technician told me to go buy a new TV. At that point I went back to Samsung customer service and asked if I could purchase the parts at cost (or close). This conversation turned ugly driven by their rudeness and they hung up on me after telling me that I should purchase a new TV and if they were in my shoes, would purchase a different brand. WOW! Whoever directs this group needs to go to "Charm" school and then send his/her people. The experience was actually shocking even being prepared for it. The boards are inexpensive for these TV's as they age and I took a last ditch effort to fix by replacing the boards before tossing the unit in the trash (recycler). Sadly (very sadly), it is the panel... I loved it while it lasted but we are progressively up to about 20 lines and just can't live with it anymore. If a panel is available in expensively, I might still give it a go but that is the story. Moral to the story.... Purchase the extended warranty, keep you expectations lower than the "old" days, avoid Samsung products.


Was this reply helpful? (1)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Don't buy Samsung

by _Tef_ - 2/10/13 2:07 PM

In Reply to: Worn Out Issue by Sailfish3

Same problem.From an ex-samsung fanboy .....DONT BUY SAMSUNG


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are requesting a clarification of the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Clarification Request Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are posting an answer to the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Answer Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close
close

Click here to be notified via e-mail when someone submits an answer.

Would you like to resolve this question? close

Based on your response, it looks like this question has been answered.



Sorry, there was a problem resolving this question. Please try again.

Resolve Leave unresolved