Unreliable repairs by Samsung for 32" LCD TV
by mpmarquez - 10/19/12 11:58 PM
I purchased a Samsung 32" LCD TV (Model number LN32D450G1D) during summer 2011. In fall 2011 I noticed a dark spot on the screen about the size of a Sharpie mark. I don't know how many pixels it was but it was about an inch down from the top and midway across so whenever there was a daytime outdoor scene it became very noticeable. I didn't have time to deal with it immediately but in summer 2012 one and a half months before the warranty expired I called Samsung and asked if they would fix the problem. They said they would and directed me to take the TV to the local independently owned authorized Samsung repair center. They replaced the display and I got the set two weeks later with no bad pixels. Less than two months after having the set repaired (10 days after the warranty ended) the whole left hand side of the screen went black or would have black and white stripes. I called Samsung and spoke to a customer service rep. I told him that the display was just repaired less than two months earlier and I was concerned that the replacement display was defective. I asked if despite the fact that the warranty expired 10 days earlier if Samsung would stand behind the previous repair. The rep told me I would have to pay for the repair. I pushed him asking if they would offer me a goodwill warranty. He changed his position and told me that he would authorize a one time only warranty extension. I took the set back to the same authorized service center. They replaced the display once more and I got the set three weeks later. Slightly over two weeks of having the "repaired" set at home the new display also had the same failure as before. Except this time the right side went white.
I don't understand how two displays in a row could be faulty. I'm concerned that Samsung is using refurbished or otherwise rejected displays or that the authorized service center is not doing the repair correctly. However I would think that all they would need to do is mount the display and connect it to the rest of the circuitry using connectors so I don't know how they could mess that up. Unless the display is somehow being damaged by the carrier. Whenever I transport the set I use the original manufacturer packaging so I don't know how I could be anymore careful.
I am frustrated that after two repairs per Samsung's process, the set is actually worse now then when I first took it in. I traded bad pixels for losing a whole half the display. I called the service center and told them that the set has basically the same problem as when I last took it in after only having it at home for about two weeks. They told me since it was less than 30 days I could bring it back in. However I am also confused about this because three different people at the same service center have now told me that since I was out of warranty that the new display carries a part warranty of either zero, 30 or 90 days. Even if they "fix" it this time I assume it is just going to fail again in a few weeks. I'm basically at the point where I will just throw the set in the trash when it fails again and replace it with a new set from another manufacturer. It just bothers me that I could only get a year out of a new TV. My last TV was a JVC CRT and it lasted 15 years before breaking. When it did break it wasn't the CRT which is the most expensive part.
Can anyone recommend a course of action?