Samsung forum: Screws for stand do not fit on 19" LCD D-Series TVs

A bigger handle ? I work on machine for a living. Very precise machines made by the largest manufacturer of steel goods worldwide after GMCs failure and Printing Presses are what we teach people things with and have for centuries. A small item is much easier to buy and install than go through the hassle. When a STANDARD size does not fit , forcing it may cause damage. I am not weak and no larger handle will regulate strength. And after calling Samsung the ball is in Their court not the store I purchased the item. At this point Samsung has received the Bill of Sale and REFUSES TO SEND SCREWS. CONTRARY TO CANADIAN LAW SAMSUNG REFUSES TO FULFILL CANADIAN WARRANTY LAWS. THEY EVEN HAVE THE BILL IF SALE. PERHAPS THERE IS A BIGGER ISSUE WITH MORE THAN MY TELEVISION AND A RECALL IS SOON TO COME.

Just this month with iOS 6 update and its issues Apple warranted an iPod shuffle was my just reward for my wasted time and expense for being locked out of wifi and my mobile carrier seemed to have charge me triple my data rate , which is over $100. Few people notice minor detail. Minor details are my life as a printer and minor details are what cause major errors to follow. The customer support staff have refused to send less than $1 worth of screws but gladly would take my credit card to purchase them. I am not about to go back to the store now after Samsung clearly refusing to fulfill its warranty. This effects them largely as we all know that people read these forums prior to purchasing items sometimes. We also know that only 1 in 1000 people make complaints. Many do what I did , but the screws and move on. I tried that. The size stated in the manual COULD possibly be a misprint or typo , obviously as a printer I understand that and called Samsung. They did not state that error so I must believe my selection if screw size was correct. When they do not fit , as I tried without the stand but without forcing them , it was obvious to my naked eye , albeit a very good eye , that they were too large. This cannot be just one TV as they are made on an assembly line situation. Many others were machined incorrectly is what I am led to believe. The longer Samsung can put this aside , deny it , and refuse to deal with it the better for them. I cannot believe they'd waste as much time in man hours to deny the issuing of less than $1 worth of parts. As much as I detest dealing with some companies I must use their products and as mentioned they do listen although rarely. My mobile carrier for example denied my overcharge for the past several months , my estimate is very low on what they owe me , but for months there CSRs would say irrelevant things that just upset me. It's pretty well standard practice to avoid irritated customers as they may go away. I do not. It's been in my ancestry for a thousand years to practice the truth , defend the weak and to educate , entertain and rule the population. I cannot deny myself of the ancestry I have just recently found out as I have followed it without knowing for decades. Some are born to correct the errors and lies of those who would deny then.

I found your CSRs and the phone system both illiterate in the English language. I certainly pressed English although I do also speak French and heard some terrible French on my first call. The second I most certainly hit consumer products and was forwarded to mobile phones. I've wasted my patience and time with this. Your company takes in billions of dollars and we are talking about less than 1 dollars worth of parts here. Without question the screws I purchased were the size given in the manual. If I am sent that size by Samsung and they are also too big I am going to lose it. Without question a TV built in January 2012 is under warranty. The bill of sale is irrelevant yet your guys are making a big fuss about it AFTER the first supervisor was clearly told it stated Audio Video product on my bill. This presented no problem at first. Then you waste more of my time asking for a bill that has Samsung TV on it ? Wake up. Here's your ticket number 5104354007. The need to discuss this is really the need to have staff who are competent when first contacted. This greatly affects my vision of Samsung and no doubt has cast doubt upon any further dealing with Samsung ever again. As I said I figured this kind of garbage was going to happen and tried to avoid it simply by purchasing the screws stated ( probably a typo ) in your manual. If that's the case state it and I will go buy the correct size rather then deal with customer service because I doubt only 1 TV has this issue.

Hi Elegantchaos,

Very sorry that you haven't been contacted yet. I know this has been aggravating for you. I passed along your message, and it was acknowledged by the Samsung Canada team. I'm sorry that I can't be more helpful.

Regards,
HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I think HDTech has done fine here. They only support a certain area and you are asking the wrong office.

No buck passing was done here and since the product was delivered with an issue, back to the store to swap it out looks to be the quick fix.
Bob

As you know Canada mandated that companies have an office in their country which I think is a good thing. So without going into any politics the support gets divided over areas and if you go outside the support area you may not get a thing.

But look at what happened. They did more than was called for and beyond their area they cover. I know it didn't solve your issue but you never answered why it was never returned for a complete unit.
Bob

The warranty seems as quoted directly " ...Samsung will additionally provide Warranty Repair Service in the United States on Samsung products purchased in Canada , and in Canada on Samsung products purchased in the USA..." That seems clear that service can be provided in both countries for Canada and the USA. In regards to Vancouver , I can say without question it's perhaps one if the most beautiful cities on EARTH. Although as a Canadian I can cite many many problems with Vancouver CSIS(our spy agency) publicly stated its tracking of provincial politicians being in league with foreign governments. The UN places BC on drug export watch list. Crime statistics show 26 of 50 most crime ridden cities in BC and even The Vancouver Foundation has recently made a report regarding the difficulty in simply making / having friends in Vancouver and how neighbours are even unlikely to know each other. As a Torontonian by birth and of a family who was one of the first to settle Canada I find these reports obvious to my eye not only in Beautiful Vancouver but in all of BC. I'm sure as an Anerican you loved it as many "tourists" do. But as a Canadian whose been in every province from St Johns NFLD to Northern Vancouver Island over my many years I can say that in Newfoundland , its people are the best and the land is rugged and unforgiving. As you go west the geography gets more beautiful and the people become less friendly (to say the least )-- hopefully that's not too off topic I do love the beauty but .... I'd rather socialize with those from the east any day.
But as I quote the warranty appears to have seamless support to anyone in Canada and the USA no matter if your purchase was in the other country. It seems very good of Samsung to not place borders as politicians do. Cheers to my American cousins who also were among the first to colonize the USA