Screws for stand do not fit on 19" LCD D-Series TVs
by Elegantchaos - 10/14/12 2:19 PM
I purchased a television that was missing the three screws to mount it in the base. Instead of wasting time I purchased the screws as per the manuals size. They were metric and easily found at a local store. They do not fit and are just a little to large and I obviously am not going to force them. I called customer service last evening. They said they would send them if I faxed my bill of sale. I did find my bill and spoke with a supervisor and told him that my bill of sake said " audio video product " somewhat vaguely and did not say Samsung TV or any detail like that. I emailed the receipt and was told it would be no problem. Today I get an email asking for the bill of sake as they said it did not show my TV on the bill I emailed. I WAS CLEAR AS A BELL WITH THE SUPERVISOR. This item of 3 screws cost less than $1. So far I have wasted several hours tracking the part down only to find it didn't fit properly , calling Samsung and now today having to either resend the SAME bill of sake which only has one item on it and no clarity. Lets do the math. I would never work for less than $20 per hour. So far my time has cost over $60. The time doesn't on the phone has cost Samsung at least $10. The cost per screw 19¢. WOW !!!!!!!!! I've always wondered why large companies making a fortune can go broke. With these screws no having cost the economy over $70 , you'd think the were solid gold. If a SUPERVISOR is told the receipt stated " audio video product " and said that's fine and today someone else says NO , it's obvious my dealing with any future Samsung employee will not be a nice conversation. The television was built in January 2012 so it's obviously under warranty. An I to assume I am being told without the bill or even with the bill not clearly stating Samsung TV on it , my warranty is null and void ? I am certain as a Canadian that our laws clearly state that NO BILL OF SALE is required for warranty. Perhaps Samsung should smarten up and learn to communicate to each other. I was distinctly told by the supervisor last night it would be fine but apparently not. I expect the 3 screws , if ever sent , will NOT fit as the ones I purchased were the metric size clearly written in the manual. Looks to me like the holes themselves will prove to be the problem NOT the screws and by avoiding sending them Samsung is saving itself the cost if a NEW television.