Samsung DLP HLT5687S white dots problem
by stl_mdk - 10/11/12 5:51 PM
I've seen a lot of posts around the internet about people with white dots on their Samsung DLP TVs. I've just started seeing them on mine. I have a HLT5687SX/XAA. I bought it in June 2007. It started as 1 and after a couple weeks there's now about 12. I've seen posts where people who had this problem had it fixed at no cost even though their TVs were long out of warranty. I called Samsung to see if they'd extend me the same courtesy, but they said no.
Apparently, not enough people with MY specific model have had the problem, so they're claiming it's "normal wear-and-tear". Obviously that's completely ridiculous, as their other DLPs have had the exact same problem, and I hear that it's actually the TI DLP chip that's the cause. I seriously doubt that the DLP chip in mine is different than the ones that they DO cover, yet for some reason they've decided to bury their heads for owners of my model.
Has anyone else had this experience and found a way to convince Samsung to cover their cost? I find it absurd that they're trying to tell me this is "normal wear and tear" when it's barely 5 years old and the exact same problem has happened to so many other TVs of the same vintage. Is there anything I can do to get them to do the right thing.
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