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Samsung forum: Samsung Blu Ray Player BD-D5500 and Avengers Blu Ray

by: MPK02 October 7, 2012 4:13 PM PDT

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Samsung Blu Ray Player BD-D5500 and Avengers Blu Ray

by MPK02 - 10/7/12 4:13 PM

I bought the 4 disc Avengers and neither the 3D and Blu Ray version of it plays. It is stuck on the letter A when it boots up. The DVD works but my kids were mad that they could not play 3D to watch it. I see Samsung has issues with other models as well. Is Samsung working on this issue? Also the Cars 2 3D was fine after 20 minutes and then it kept repeating the last 30 seconds of a chapter and had to forward it. Is there a firmware update?

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Answering Samsungs question

by MPK02 - 10/8/12 5:00 PM

In Reply to: Samsung Blu Ray Player BD-D5500 and Avengers Blu Ray by MPK02

Movie Title(s): Avengers Blu Ray and Blu Ray 3D
Retailer(s) where the disc(s) was purchased: Amazon

Complete Model Code of Blu-ray Player/Home Theater: BD-D5500-ZA
Firmware Version: BSP-D5500ZA-1015.5
Describe the behavior when a disc is inserted (e.g., error messages, appearance, time delay): The Initial screen before the language screen option comes on. It is stuck on an A screen and has no other options but to eject.

How many copies have been tried: One


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Re: Firmware update

by Samsung_HD_Tech Samsung staff - 10/9/12 7:17 AM

In Reply to: Answering Samsungs question by MPK02

Hi MPK02,

Here's something you can try. There's a newer version of firmware that was released in August, 1029.0. Here's how you can update the firmware: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=349421&modelname=BD-D5500&modelcode=BD-D5500%2FZA

Let me know the results if you will.

HD Tech


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it worked

by MPK02 - 10/9/12 4:07 PM

In Reply to: Re: Firmware update by Samsung_HD_Tech Samsung staff

The firmware upgrade worked.

Thank you


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Re: Samsung Blu Ray Player BD-D5500 and Avengers Blu Ray

by Samsung_HD_Tech Samsung staff - 10/8/12 7:33 AM

In Reply to: Samsung Blu Ray Player BD-D5500 and Avengers Blu Ray by MPK02

Hi cruiser711,

We had some problems, but so far we've heard reports that a recent firmware update that we pushed out has been fixing it. So if you would, please fill out the following information for me:

Movie Title(s): ???
Retailer(s) where the disc(s) was purchased: ???

Complete Model Code of Blu-ray Player/Home Theater: ???
Firmware Version: ???
Describe the behavior when a disc is inserted (e.g., error messages, appearance, time delay): ???
How many copies have been tried: ???

This information will allow us to attempt to replicate the behavior you're experiencing. Have a good day!

HD Tech


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Samsung Home cinema blue ray HT-C6930W Avengers 3D

by 1thundercloud - 10/13/12 9:59 AM

In Reply to: Samsung Blu Ray Player BD-D5500 and Avengers Blu Ray by MPK02

All my 3D discs play except the Avengers 3d Blue ray, i have tried 3 new discs, same problem, it does not go past the start menu, I have sent an email to Samsung, and as the Beatles song goes, NO REPLY, so is this going to happen to more 3D discs in the furure, so its probably a firmware problem, i have downloaded the latest upgrade onto my player, no joy.


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Re: Samsung Home cinema blue ray HT-C6930W Avengers 3D

by Samsung_HD_Tech Samsung staff - 10/15/12 8:06 AM

In Reply to: Samsung Home cinema blue ray HT-C6930W Avengers 3D by 1thundercloud

Hi 1thundercloud,

Sorry to hear about your difficulties. So you've upgraded to firmware version 1016.2? If so, what's going wrong with the 3D disc? Is it not playing at all?

HD Tech


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Avengers 3D on BD5500

by Geminichris - 11/30/12 5:52 AM

In Reply to: Re: Samsung Home cinema blue ray HT-C6930W Avengers 3D by Samsung_HD_Tech Samsung staff

Firmware upgraded 10/12. Player says there are no additional updates available. Connects to the server, without fail, yet Avengers 3D will not play. It just stutters, pausing every few seconds, with no audio playing during the film. Audio works within the menu. The latest firmware update corrected my player's difficulties in handling Madagascar 3(3D) skipping issues, but is having trouble with Avengers 3D, which ironically, I watched successfully, before the update.


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Re: Avengers 3D on BD5500

by Samsung_HD_Tech Samsung staff - 11/30/12 8:26 AM

In Reply to: Avengers 3D on BD5500 by Geminichris

Hi Geminichris,

The newest firmware is on 10/31. If your player is being stubborn, you can go over here and manually download it: http://www.samsung.com/us/support/owners/product/BD-D5500/ZA

It'll be listed 'Manuals & Downloads' and then 'Firmware'.

HD Tech


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