Ad: Manage updates with the Download App

Samsung forum: Avengers 3D BlueRay not working

by: aviscomi September 27, 2012 5:12 PM PDT

Like this

0 people like this thread

Staff pick

Avengers 3D BlueRay not working

by aviscomi - 9/27/12 5:12 PM

I have a Samsung Model HT-C6930W with the latest firmware and I can not get the Avengers 3D BlueRy disc to play. The regular (non 3d) version plays fine. Please assist.


Reply
Report offensive post
Email to friend

Re: Avengers 3D BlueRay not working

by Samsung_HD_Tech Samsung staff - 9/28/12 7:53 AM

In Reply to: Avengers 3D BlueRay not working by aviscomi

Hi aviscomi,

I'm sorry that you're having problems with this. We've been attempting to replicate the behavior on end, and thus far, we've been unable to. Could you fill-in or correct the following information?

Movie Title: Avengers (3D, Blu-ray)
Retailer where the disc was purchased: ???
SKU/ASIN/UPC: ???

Complete Model Code of Blu-ray Player/Home Theater: HT-C6930W
Firmware Version: 1011.4?
Describe the behavior when a disc is inserted (e.g., error messages, appearance, time delay): ???
How many copies have been tried: ???

I appreciate it! Have a good day!

HD Tech


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Avengers 3D not working

by aviscomi - 9/28/12 9:32 AM

In Reply to: Avengers 3D BlueRay not working by aviscomi

Movie Title: Avengers (3D, Blu-ray)
Retailer where the disc was purchased: Best Buy
SKU/ASIN/UPC: N/A @ work right now

Complete Model Code of Blu-ray Player/Home Theater: HT-C6930W
Firmware Version: 1011.4?-YES
Describe the behavior when a disc is inserted (e.g., error messages, appearance, time delay): The 3D version starts/loads okay, but just prior to the movie menu it "hangs up" with the Avengers Logo spinning in the center of the screen
How many copies have been tried: 2

Obviously Samsung is aware of this issue because I've been reading about the same issue here and on other forums.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Re: Avengers 3D not working

by Samsung_HD_Tech Samsung staff - 10/1/12 12:59 PM

In Reply to: Avengers 3D not working by aviscomi

Thanks for all that. Could you add on one detail? Did you buy this in the 4-disc set?

HD Tech


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Re: Avengers 3D BlueRay not working

by aviscomi - 10/1/12 3:18 PM

In Reply to: Avengers 3D BlueRay not working by aviscomi

Yes I have the 4 disc set


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Re:aviscomi

by Samsung_HD_Tech Samsung staff - 10/2/12 6:20 AM

In Reply to: Re: Avengers 3D BlueRay not working by aviscomi

Thanks! I'll keep you posted about what I find out!

HD Tech


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Samsung 3d HT-C6930W

by nkrenz - 11/24/12 6:39 AM

In Reply to: Re:aviscomi by Samsung_HD_Tech Samsung staff

I cannot play Avengers 3D, Brave 3D, John Carter 3D.

3D worked just fine to start, I played Avatar 3D, Priest 3D, Resident Evil 3D and now I can't play any new releases.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Re: Samsung 3d HT-C6930W

by Samsung_HD_Tech Samsung staff - 11/26/12 12:44 PM

In Reply to: Samsung 3d HT-C6930W by nkrenz

Hi nkrenz,

This issue should have been fixed with a firmware update that was released Oct 4: 1016.2

Please try that and let me know.

HD Tech


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close