Cheap Galaxy SIII (S3) Cracked Screen
by vaximily - 8/6/12 12:30 PM
Along with my multi-thousand dollar 50" DLP TV, which had a defective chip that they came out and replaced 2 years outside of warranty for free because it was a quality issue, my Web-Connected BluRay Player and dozens of DVD & BluRay Burners, and many other Samsung products, I have owned Samsung phones of various models (Brick / Clam, Moment, Epic 4G, Epic 4G Touch, Galaxy SIII, etc) over the years, never with an issue. UNTIL NOW.
Most recently, I had the original Galaxy S (Epic 4G on Sprint). Like most normal people, this phone was regularly dropped, carried in my pocket for nearly 2 years with normal wear and tear. Beyond a small chip on the edge of the plastic, it never had an issue. I work an office job, I'm not some construction worker that ran it over with a truck or something.
Because of all the good experience, I decided to fork over another $200 and be locked into a 2 year contract to get the new Galaxy S3 a few weeks ago - it is an amazing phone - however, last week i dropped it FROM LESS THAN 2 FEET and to my horror, the screen is completely shattered. To top it off, just from being set down on tabletop surfaces (like my desk at work), the entire case is scratched, dented, and chipped - even the camera lens is so cheap that it's scratched to the point that the camera can't focus to take a decent picture - everything comes out blurry.
Obviously, without paying the $150 deductible to Sprint to get the phone replaced with another remanufactured version of this same cheap plastic phone, Samsung has left me out to dry. Multiple drawn out phone calls where the rep says they will "transfer me to a supervisor" and actually hangs up on me.
Apparently this is a common problem, I've found HUNDREDS of nearly identical stories to mine online, so I can't imagine this won't become a class action lawsuit unless Samsung works to make this right. Even if it means trading down to a higher-quality build (perhaps the Galaxy Nexus doesn't have these problems?).
I can say that for me, if Samsung doesn't fix this, I'll never again buy one of their products.
None of the executive customer care numbers seem to work anymore. Help!