Alert from CNET Staff

 Attention forum users:  We want you to try out the new CNET forums platform! Click here to read the details. Thanks!

Samsung forum: Cheap Galaxy SIII (S3) Cracked Screen

by: vaximily August 6, 2012 12:30 PM PDT

Like this

3 people like this thread

Staff pick

Cheap Galaxy SIII (S3) Cracked Screen

by vaximily - 8/6/12 12:30 PM

Along with my multi-thousand dollar 50" DLP TV, which had a defective chip that they came out and replaced 2 years outside of warranty for free because it was a quality issue, my Web-Connected BluRay Player and dozens of DVD & BluRay Burners, and many other Samsung products, I have owned Samsung phones of various models (Brick / Clam, Moment, Epic 4G, Epic 4G Touch, Galaxy SIII, etc) over the years, never with an issue. UNTIL NOW.

Most recently, I had the original Galaxy S (Epic 4G on Sprint). Like most normal people, this phone was regularly dropped, carried in my pocket for nearly 2 years with normal wear and tear. Beyond a small chip on the edge of the plastic, it never had an issue. I work an office job, I'm not some construction worker that ran it over with a truck or something.

Because of all the good experience, I decided to fork over another $200 and be locked into a 2 year contract to get the new Galaxy S3 a few weeks ago - it is an amazing phone - however, last week i dropped it FROM LESS THAN 2 FEET and to my horror, the screen is completely shattered. To top it off, just from being set down on tabletop surfaces (like my desk at work), the entire case is scratched, dented, and chipped - even the camera lens is so cheap that it's scratched to the point that the camera can't focus to take a decent picture - everything comes out blurry.

Obviously, without paying the $150 deductible to Sprint to get the phone replaced with another remanufactured version of this same cheap plastic phone, Samsung has left me out to dry. Multiple drawn out phone calls where the rep says they will "transfer me to a supervisor" and actually hangs up on me.

Apparently this is a common problem, I've found HUNDREDS of nearly identical stories to mine online, so I can't imagine this won't become a class action lawsuit unless Samsung works to make this right. Even if it means trading down to a higher-quality build (perhaps the Galaxy Nexus doesn't have these problems?).

I can say that for me, if Samsung doesn't fix this, I'll never again buy one of their products.

None of the executive customer care numbers seem to work anymore. Help!

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to


Thank you. Sent email to


You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.