by GX360 - 7/21/12 12:03 AM
In Reply to: Re: Same issue by Samsung_HD_Tech
obviously the light tunnel and dmd chips are 2 separate parts and separate issues. My apologies if I misrepresented the issue in any way. I believe I made that point clear to the agent I spoke with on the phone as well. Obviously you care about the brand you represent, as was very obvious in this thread and this one. My dimming on the left side is caused by the light tunnel issue, and yes I missed the window on that due to the timeframe on the settlement expiring before I noticed this issue. However the white dot issue (which was far easier to notice) is caused by the failing DMD chips and not the light tunnel. If the air goes out in my car and my tire goes flat they are separate unrelated issues on the same product. Saying that the white dot/defective DMD chip issue is mute because I also experience another flaw of the tv's design isn't helping my perception of the brand. Yes I have issues from the light tunnel, and I am more then accepting of that at this point, its a fairly inexpensive part that I could fix myself if I wanted. But I absolutely refuse to invest more money into the tv as the DMD chip continues to worsen and the white dots spread. I included the ref# from my chat, but to recap my issue is as follows:
November 2011 first white dot appears, center right side of screen. Jan 2012 a 2nd dot appears, top right of screen. The following weeks the dots continued to pop up on both the right and left side of the screen. The dots are present across all inputs HDMI1/HDMI2/Component1/Component2 and on the onscreen UI. Again these are the same symptoms every instance I've seen of those with the faulty DMD chip experienced. The dimming on the left side of my screen is a separate issue due to the light tunnel.
I have worked customer service for over 8 years (4 years retail management, 4 years repair/helpdesk) and very rarely do I ever let a P&P/M&P frustrate me. However when I see several others get the issue resolved in what I would consider a mutually acceptable manner, then my primary issue gets ignored because a secondary issue/defect is past an acknowledged settlement timeframe it's disappointing as an end consumer. This is compounded when dealing with high priced items that one would expect to last longer then 4.5 years under "normal wear and tear". All I have ever expected in this process is a reasonable resolution if the service tech determined the DMD chip is faulty, which I have the utmost confidence it is. I commend you for the outreach and your previous efforts to resolve this for others here, as well as the help the support team has given to others on AVS (my main a/v forum).
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