Samsung forum: Is anyone having trouble streaming Netflix on Blu-Ray D6700?

Thank you for responding! Its good to know that I'm not the only person experiencing this issue. I really like samsung products but I have had issues with their firmware updates and it can be frustrating. My last blu-ray player (1600 model), was nothing more than a paperweight after I updated the firmware. The system completely froze and since my warranty was expired, there was nothing I could do about it! The support isnt that great either. I contacted them about the Netflix issue, and they said it was the first time they ever heard of this problem. LIES! Stand by your product and be honest about it! Anyway, if I find a solution I will for sure post it on here as well!

After reading all night about Samsung and their firmware upgrade nightmares I called Netflix. They told me that they receive more calls about Samsung than any other brand. I asked if they walked into a store right now what would they buy and told me Sony or Panasonic. These were the brands they received the least calls about. I found out on some forum that some people were having issues with Samsung Smart TVs and that one individual was able to email Samsung Support from Facebook and that they somehow "reset" their tv and were able to see Netflix again. I don't know if it will work, but I emailed them with my serial and model number. ( email: smsupport@sea.samsung.com) So I'll give this piece of crap player a few more days to see if by some miracle it will "reset" itself. If I can't resolve it, I will go get a Sony and buy the extended warranty as well. I bought this Samsung from Amazon in December as a present and the warranty expired in January.

How many times I cured this by changing the DNS or other setting in a router.

My thoughts are that all the makers did consumers a dis-service by not coming up with something less fiddly.
Bob

1. Use the Google DNS in the router.
2. Put the player into the router DMZ.

How do you "Put the player into the router DMZ"?

Remember I can't be specific since it varies with the router. Here's one of some thousand discussions on this area.

http://forums.practicallynetworked.com/showthread.php?9641-Networked-BluRay-on-2Wire-w-DMZ

So the actual procedure (step by step) is not possible to write here because the router makers have no standards.
Bob

Hey Bob: Thanks for the link. But can you tell us how you fixed you problem? Did you enter the IP address of the player into the router?

But I can't tell if this will fix your setup. As there are some thousand ISPs and there can be a server down, I can only share that I have a few things I try before I call Samsung.

And again, I can't give a step by step unless the steps are:

1. Put the device IP into the DMZ.
2. Always try the Google DNS.
3. Read the CNET Networking Forum stick titled "Samsung owners start here."

Hi Bob: I was able to put the player in the DMZ of my router and it still didn't work. Thanks anyway.

Too many for me to guess if you did them all. Did you check that thread?

Set the DNS?
Set the date and time?

Hello: Yes I read the threads. I have tried the resets on the player, the DNS setting, the DMZ IP address for the player, powercycling the router and the player, rebooting everything. Nothing has changed.

Keep in mind that if Netflix and/or Samsung has an issue this only will help get the unit on the internet. It is not going to fix Netflix.

Because I care about all this stuff, I discussed this inside this unwieldy monster thread.

Please start a NEW discussion over in the CNET Networking forum if this is not about the current Netflix issue and is about networking.

If it's Netflix only, you and others get to work with Netflix (hey, they write that app!) and Samsung (hey, they have servers that have to work too!)

My opinion is it was a poor design decision to mandate you log into Smart Hub before the other stuff would work.

Again, the more complicated you make this, the easier it is to break it.
Bob

Hello: Thank you for you response. I hope you can figure out what is happening:

Model: BD-D6700/ZA

Firmware Version: ver. 2012/05/31_001009
Smart Hub Version: 3.660-6.0.00063
Netflix App Version: 2.100

nownow1,

Thanks for those details. Pardon me while I ask for some more.

You describe the error this way: "the Netflix app is only giving me a blank screen as well and the Netflix button on the remote also gives me the blank screen. All the other apps are working fine." When you press the Netflix button on the remote or through Smart hub, do you get any splash screen or error? Or is it just the blank (black or white?) screen? The more details I get the faster I can try to get this fixed.

And actually what would be awesome is a video of the actual behavior.


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Hello: Thanks for getting back to me., The screen becomes blank and black after selecting the Netflix button or from the SmartHub. I have a video of it but can't figure out how to attach it in this forum. If you know how to do it please advise.

nownow1,

Yeah, unfortunately, there isn't a way to upload videos here. Most people go to YouTube and then link to their videos in a post.

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I'll have it posted in a couple of minutes.. I notice more and more people showing up with the same problem!

http://youtu.be/j4gQ5yTF6hY

Just got a forced update from Samsung to 2012/05/31_001009 and Netflix wants to start to load and then crash

PastorGeorgeC,

Very sorry about that. Can you please let me know if it's the same model number and what the Smart Hub Netflix App Versions are?

And does it look like this: http://youtu.be/j4gQ5yTF6hY

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Model: BD-D6700/ZA
Firmware Version: ver. 2012/05/31_001009
Smart Hub Version: 3.660-6.0.00063
Netflix App Version: 2.100

Got a forced update last night to 001009
Netflix will start to launch and then go to a black screen
This effectively locks up the entire unit. The only way to exit the now
crashed application is to shut down the player and re-start it.

I have factory defaulted it and power cycled it to no avail

Samsung tech support SWORE that this was not a reported issue. As a tech support agent myself when a customer gives me a resource like this one I tend to take it seriously.

I am about to send this back under the terms of my warranty.

This becomes more and more obviously an issue where Samsung has majorly messed up. Is there any resolve to this yet? 90% of what I use this unit for is for watching Netflix so what I have ended up with is a very expensive brick.

pastorgeorgec and all,

I've alerted the product specialist. I will say that we're trying to figure out what the issue is. We ask for all this information to make sure that it's not an isolated case and to try to replicate the symptoms.

But I'm following this issue, so I'll keep you posted with anything I know.

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Hey I already have a service ticket open for my unit I would be more than happy to send it to you instead of the service depot in NJ. It's under warranty so it's all good.

BTW based on the number of people showing up here and saying "me too" my guess is that you have a pretty significant issue on your hands.

Thanks for seeing this through to the end

Props to you and the team for getting 1010 pushed out in just a few days

PG

I had the same issue: upgraded by BD-6700 to the latest firmware version, and NetFlix stopped working all together.
I tried a hard reset and it made no difference.

Ocaballero,

Very sorry about this. If you'll look above, I'm trying to pull together details on this.

Can you please describe the problem a bit more thoroughly? When you press the Netflix button on the remote or through Smart hub, do you get any splash screen or error? The more details I get the faster I can try to get this fixed. And actually what would be great is a video of the actual behavior.

Also, I asked the product specialist about the issue, and she suggested power cycling the network as well (gateway and router).

Again, sorry for the inconvenience. Hopefully this can get cleared up.

-- HD Tech

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- Click here to visit the Samsung store on CNET