Samsung forum: BDP 1600 Netflix Instant Watch Problem

Possibly a Netflix Issue

by Samsung_HD_Tech - 6/18/12 9:11 AM

In Reply to: ALWAYS CALL IT IN. by R. Proffitt

Gilgamesch,

Very sorry for any inconvenience it may have been to you. Like Bob said, call it into Netflix. They develop the app, and since the problem seems to be with the app, then report the problem to them. If they say there's no problem, then here's the guide for resetting the device: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031780&fm_seq=47933

Let me know the results please!

-- HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

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Software?

by Gilgamesch - 6/18/12 12:15 PM

In Reply to: Possibly a Netflix Issue by Samsung_HD_Tech

I had assumed I had the latest software for the blu-ray player since I had not received any software notifications when I used the player and normally it would notify me if a software update was available. I just checked on the Samsung site and it showed a new software version BEv 221_120515_BDP1600_XAA.zip. I just had the player check for a software up date and it said that the software was up to date. I current have version BEv 219.11225A_XAA on the player. Would it be safe to update to the latest version? Who knows maybe that will fix my problem.

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Try it

by Samsung_HD_Tech - 6/18/12 12:49 PM

In Reply to: Software? by Gilgamesch

Gilgamesch,

Yeah, go ahead and try it. As to why there's one online, but your TV isn't finding it, there are two separate servers for the updates: the web server on the Samsung website and the servers for the TVs. So they're sometimes out of sync.

Hope that helps!

-- HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

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Software

by Gilgamesch - 6/18/12 1:47 PM

In Reply to: Try it by Samsung_HD_Tech

I went ahead and did the upgrade which seemed to go fine. Have not had a chance to try Netflix yet, but when I do I will report my results. Hopefully the upgrade will fix the problem. Thank you for your help.

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Software

by Gilgamesch - 6/18/12 2:55 PM

In Reply to: Software by Gilgamesch

Looks like I got no love from the software update. About 15 minutes into watching an instant watch video I got the same "this title is not available for instant watch" error message. Strange when I turned off the player and turned it back on I got a software update message and it wanted to update to the older version of the software. I guess the servers are really not in sink. I will contact Netflix but my guess is if this was a Netflix problem there would be a lot of message on the board about the problem.

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Answer Best answer as chosen by user Gilgamesch

Same problem, no streaming!

by bobsails2008 - 6/18/12 10:00 AM

In Reply to: BDP 1600 Netflix Instant Watch Problem by Gilgamesch

Netflix tried several things, but in the end said it was a Samsung problem.
Samsung said it was a service problem and Verison had to open ports # 80,443,8080, but this did not hop at all.
I hate dealing with Samsung service, but I'll call again.
I just went through a "blue screen" problem which Samsung admitted they caused, but no luck so far getting help with
streaming problem which just got worse and worse and no I can't stream anything on Netflix at all.
I am so up set, at this player is not even a year old and Netflix said my problem was not unusual.

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