Ad: Manage updates with the Download App

Samsung forum: Cannot buy apps for TV

by: AgentF4i June 13, 2012 5:47 PM PDT

Like this

0 people like this thread

Staff pick

Resolved question

Cannot buy apps for TV

by AgentF4i - 6/13/12 5:47 PM

I have a UN55ES7500 and I cannot buy apps. I created an account and added a credit card. I can do anything on the TV on-line except purchase apps. At the final step in the purchase, I get a Network Interference, Error Code 002. I created another account and tried again to no avail. The same thing happened Samsung support has not been able to help at this point.


AgentF4i has chosen the best answer to his/her question!
Click here to view the answer that was selected.

Answer This
Ask for clarification
Report offensive post
Email to friend
Answers
Answer Best answer as chosen by user AgentF4i

When you post about Samsung support please add a detail

by R. Proffitt Moderator - 6/13/12 6:04 PM

In Reply to: Cannot buy apps for TV by AgentF4i

Supply the transaction number from your calls to support to speed this along as well as use their Facebook noted at the top of the forum. It helps them help you.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Don't have the detail

by AgentF4i - 6/13/12 6:35 PM

In Reply to: When you post about Samsung support please add a detail by R. Proffitt Moderator

I am not able to find the transaction number. I misplaced it. I would post to facebook or twitter but I do not have either of those accounts. Thank you for your suggestions though.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Then keep calling.

by R. Proffitt Moderator - 6/13/12 6:58 PM

In Reply to: Don't have the detail by AgentF4i

And consider a facebook or twitter just to tackle this issue.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend
Answer Best answer as chosen by user AgentF4i

Purchase apps

by Samsung_HD_Tech Samsung staff - 6/14/12 7:44 AM

In Reply to: Cannot buy apps for TV by AgentF4i

AgentF4i,

Based on your description, it may be helpful for you to review these articles, the first of which indicates that in order to purchase apps, you have to add App Cash to your account.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347208&modelname=UN46D8000YF&modelcode=&session_id=TQSqh1bJYL2y2R7JSsBY5l78jTDLXJKTQSpKbWyTNslDJlkHKJQY!783992727!1761676348!7501!-1!-918927876!1761676444!7501!-1!1308660458754

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6546&prd_ia_cd=N0000058&map_seq=42145

You might also consider power cycling your network.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151416

Good luck,

-- HD Tech


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Tried Suggestions

by AgentF4i - 6/15/12 5:45 PM

In Reply to: Purchase apps by Samsung_HD_Tech Samsung staff

I tried cycling my network to no avail. Also, I created 3 accounts of which none will work. 2 I created on the TV first, the third I created on the website first. When I go to purchase an app on the TV using the credit card option, I get error code 002. If I go to purchase app cash on the TV I get error code 003. Before I put credit card info into my account and tried it, it stated that I needed to add a credit card. It seems as if I am in the final step in purchasing an app or app cash that gives me the error.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Re: Tried Suggestions

by Samsung_HD_Tech Samsung staff - 6/18/12 9:48 AM

In Reply to: Tried Suggestions by AgentF4i

AgentF4i,

OK, so send us a message over a social networking service, and we'll try to get this figured out. Here's the thread where you can find information on getting in touch with us: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

-- HD Tech


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are requesting a clarification of the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Clarification Request Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are posting an answer to the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Answer Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close
close

Click here to be notified via e-mail when someone submits an answer.

Would you like to resolve this question? close

Based on your response, it looks like this question has been answered.



Sorry, there was a problem resolving this question. Please try again.

Resolve Leave unresolved