Manage updates with the Download App
Hi,
Bought yesterday, connected up using wired ethernet connection, started Netflix - "cannot connect you to netflix at this time". All other applications are working just fine, including access to Netflix using the Web Browser and plenty of other sites besides.
Have since tried the following:
1. Set static IP address and DNS servers to be googles (8.8.8.8 and 8.8.4.4).
2. Set clock to both manual then auto and also made sure the timezone are all correct
3. Reset both the TV and the SmartHub
4. Updated the firmware on the TV to the latest (1021.0 from 1015.5)
5. Uninstalled and re-installed the Netflix app.
Still I get the error message. Help !
Like this
0 people like this thread
Staff pick
Total posts: 3 (Showing page 1 of 1)
Answers
Answer Best answer as chosen by user corinian
re: Netflix App on Samsung LED TV (UE40es5500)
by Samsung_HD_Tech 
- 6/8/12 10:49 AM
In Reply to: Netflix App on Samsung LED TV (UE40es5500) by corinian
Corinian,
I'm very sorry for any inconvenience this may have given you. But just so you know, if you want Samsung support, I support US products and customers. And from what I can tell, this model is for COUNTRY. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung COUNTRY portal for support on that product: http://www.samsung.com/uk/consumer/tv-audio-video/television/led-tv/UE40ES5500KXXU
You have tried everything I would have suggested myself, but perhaps, the support in UK may have some idea.
Hope this helps you!
-- HD Tech
Online Brand Ambassador
- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET
Netflix App on Samsung LED TV (UE40es5500)
by corinian - 6/9/12 3:25 AM
In Reply to: re: Netflix App on Samsung LED TV (UE40es5500) by Samsung_HD_Tech
Thanks for the reply. A lot quicker than UK support, who when they did finally get back to me tell me that Netflix isn't supported yet on the 5 series model. Except they can't show me where Samsung say that officially. And what's more perplexing is that the Smart Hub update includes the Netflix app automatically, and i can't uninstall it. So, in summary, Samsung has downloaded software to my TV knowing that it won't work.....that rather sums up how the quality of Samsung's products has slipped.
Off to swap my TV for another brand.
Total posts: 3 (Showing page 1 of 1)
Forum Icon Legend
Unread
Read
Locked thread
-
-
-
-
-
-
Moderator
CNET Staff
Samsung Staff
Norton Authorized Support Team
AVG Staff
avast! Staff
Webroot Support Team
Acer Customer Experience Team
Windows Outreach TeamDISH staff
Dell Staff
Intel Staff
Question
Resolved question
General discussion
Tip
Alert or warning
Praise
Rant
You are e-mailing the following post: Post Subject
You are reporting the following post: Post Subject
You are posting a reply to: Post Subject
You are requesting a clarification of the question: Post Subject
You are posting an answer to the question: Post Subject
close
Click here to be notified via e-mail when someone submits an answer.
Would you like to resolve this question? close
%20-%20CNET%20Samsung%20Forums&srcUrl=http://forums.cnet.com/netflix-app-on-samsung-led-tv-ue40es5500/7723-13973_102-565083.html?messageId%3D5320733&x_breadcrumb=6035:19412:13973){kind=small}