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Samsung forum: Samsung LED 6420 & iPad 3 Samsung Remote Control App

by: sierrajuliet June 4, 2012 4:00 PM PDT

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Samsung LED 6420 & iPad 3 Samsung Remote Control App

by sierrajuliet - 6/4/12 4:00 PM

Hey everyone,

My brother and sister in law purchased the Samsung 6420 LED TV. I downloaded the Samsung Remote Control App on their iPad 3. The information given by the developer, which is Samsung, says that the TV is supported.

We followed all the instructions and the app gives the following message:

"No device. Both your smart phone and device should be connected to the same access point. Please check your network settings."

Ideas? I called Samsung Technical support. They weren't much help.

Network access and remote access is turned on in the TV settings. iPad and TV are connected to the same access point.

Help?


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ipad "network connection failure"

by petag - 8/6/12 12:04 AM

In Reply to: Samsung LED 6420 & iPad 3 Samsung Remote Control App by sierrajuliet

I have the same problem with my new Samsung UA32ES6200. I have tried everything. I also get a "network connection failure" and this happens even though the ipad has detected the tv and the tv is shared with the ipad.


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Re: ipad "network connection failure"

by Samsung_HD_Tech Samsung staff - 8/6/12 8:27 AM

In Reply to: ipad "network connection failure" by petag

Hi petag,

Here's a lengthy post I made on this topic a while back: http://forums.cnet.com/7726-13973_102-5306779.html?tag=posts;msg5306779

HD Tech


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