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Samsung forum: Setup of HT-D6500

by: Firepig58 June 2, 2012 9:11 AM PDT

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Setup of HT-D6500

by Firepig58 - 6/2/12 9:11 AM

Six months in, I am still trying to find a setup for my HT-D6500 home theatre that works, for what must be the most common configuration for UK users.
I have a Samsung D8000 TV (with built-in Freeview terrestrial digital TV receiver) and a Sky+HD digital satellite box. For a long time I have had everything connected by HDMI: Sky>HT<>TV, with ARC enabled to play TV sound through the HT. But I realised I was not getting Dolby Digital sound from the Sky box: it only outputs Dolby Digital via Optical Out, not HDMI. So I connected an optical cable from the Sky box to the HT and selected Digital In as the source. No effect. The HT seems to treat an ARC sound signal on its HDMI output as the Digital In source, and to prefer it to the Optical, and as far as I can see there is no way of switching between them manually.
I then took the HDMI cable from the Sky box direct to the TV input 1, rather than feeding the picture via the HT, so I have HDMI Sky>TV<>HT + optical Sky>HT. Still no difference (except that I can't now see the HT menu on the TV screen without changing TV inputs). Having the HDMI connection between TV and HT stops the optialc connection between Sky and HT working.
If I disconnect HDMI between TV and HT, Eureka! Surround sound works from Sky. But now I have no way of seeing the HT's on-screen menus, and no way of playing sound from the TV's internal digital tuner.
What should I do? And before anyone recommends another optical cable between TV and HT, the HT has only one optical input!
Sky is the most common pay TV source in the UK, so I'd be surprised if if Samsung were selling a product that doesn't work with it and with its own TV's. Help please!


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Clarification request: wireless speakers

by adamw1313 - 10/20/12 7:57 AM

In Reply to: Setup of HT-D6500 by Firepig58

I just bought this unit and i love it but it did not come with the card to make the wireless speakers work. Where can i get a hold of this card? I don't know what it is called.


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Re: Setup of HT-D6500

by Samsung_HD_Tech Samsung staff - 6/4/12 6:41 AM

In Reply to: Setup of HT-D6500 by Firepig58

Firepig58,

Glad to have you drop by. But just so you know, this forum is meant to mainly support US products and customers. And from what you told me, this is a UK model. So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/HT-D6500/XU

But from the tone of message, it seems you were wanting community answers for your configuration issue. Again, most people here are in the US, but I'm sure someone has experienced some issues similar to yours.

-- HD Tech


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Samsung tech support a waste of a phone call

by Firepig58 - 6/4/12 11:55 AM

In Reply to: Re: Setup of HT-D6500 by Samsung_HD_Tech Samsung staff

H D Tech, thanks for responding, but since when have CNET Forums been limited to the US?
There is no point calling Samsung. I have never been able to get through to anyone who understood the problem, let alone who had a solution. The people on the line have only moderate English and rely on reading from a manual, which doesn't cover the issue. Even the website info is bad: the page you pointed me to (specific to my product) has a FAQ on it: "[FAQs] 3D Blu-ray home cinema system : How do I get my TV, Sky/ Cable, VCR, etc, sound to come out of all the speakers on my Home Theatre System? Answer: Please connect phono leads (Red, White cables) from the AUDIO IN on the HTS to the AUDIO OUT on the TV, Sky, etc. Once connected switch the HTS onto AUX channel. (you may need to press the button more than once as there's a possibility of two connections, AUX 1, AUX 2)."
Yeah, that's going ot work, isn't it? Dolby 5.1 over analogue phono leads?


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Found a solution

by Firepig58 - 10/20/12 11:15 AM

In Reply to: Setup of HT-D6500 by Firepig58

In case it's of use to anyone else, i did eventually find a setup that (almost) works:

Satellite box HDMI1 > TV HDMI1
Satellite box HDMI2 > HT HDMI <> TV HDMI2 (ARC) OR HDMI3 (no ARC)
Headphones permanently connected t TV headphones output

Most of the time the HDMI cable is connected to TV HDMI3 for watching satellite broadcasts (select HDMI1 as source on TV) (by selecting HDMI3 as source) playing DVD/Blu-Ray, which also allows me to view the HT menus. To use headphones (except for HT as source), turn off the HT box and listen to TV sound. To watch TV as the source, eg digital terrestrial TV or online sources, it is necessary to physically move the HDMI plug from TV HDMI3 to HDMI2 That enables ARC and allows the sound to be played through the HT. It can't be left permanently in HDMI2 because ARC disables the satellite input to the HT.

Still can't believe that Samsung can't design their products to work together better than this.


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