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Samsung forum: Is something wrong with Smart Hub? Not updating (or working)

by: mpad80439 May 12, 2012 6:28 PM PDT

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Is something wrong with Smart Hub? Not updating (or working)

by mpad80439 - 5/12/12 6:28 PM

I have a Samsung Blu-ray DVD player BD-D5700. Suddenly, I can no longer connect to Smart Hub. I disconnected everything - including, modem, router, and dvd player and reconnected by hard wire (i.e., not wireless). Restarted. Logged in to Smart Hub. Then, before I could access any apps, I received a message stating that "Smart Hub needs to be updated. Starting now...." The problem is the player freezes on the "Installing" screen and never completes the update/installation. I've tried on 5 separate occasions over various days. I even left the machine running on the "Installing" screen overnight to see if the update was just taking a long time, but it just never completes the operation - just a blank screen with the "Installing" icon in the upper right-hand corner.
Can anyone offer any advice?


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I don't know but ...

by R. Proffitt Moderator - 5/12/12 6:36 PM

In Reply to: Is something wrong with Smart Hub? Not updating (or working) by mpad80439

There are a few posts about it now. Let's say that Samsung's servers look to be down.


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Thanks for the reply...

by mpad80439 - 5/12/12 6:46 PM

In Reply to: I don't know but ... by R. Proffitt Moderator

I looked around the forum for similar posts and wasn't sure if my issue might be a little different. If it is related to Samsung's servers, they've been having issues for over a week. That would not speak well of their service. Thanks again for the reply.


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Server Issues

by Samsung_HD_Tech Samsung staff - 5/14/12 8:17 AM

In Reply to: Is something wrong with Smart Hub? Not updating (or working) by mpad80439

mpad80439,

While our severs have not been down, they have been having issues, but I understand the issue should be fixed shortly. For most users, the hard reset and power cycling is fixing the issue temporarily, and I understand that will be the permanent fix. You'll find directions for how to generally reset a Samsung device here:
http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y

Wish I could be more definitive with a deadline for the end of the server issues, but I don't have one, so I'm not going to promise anything.

-- HD Tech


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Thanks for the reply..

by mpad80439 - 6/8/12 11:41 AM

In Reply to: Server Issues by Samsung_HD_Tech Samsung staff

I will try this and let you know if it works.


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