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Samsung forum: "Check Signal Cable" on UN55C7000WF

by: Krazyjohnny May 11, 2012 7:11 AM PDT

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"Check Signal Cable" on UN55C7000WF

by Krazyjohnny - 5/11/12 7:11 AM

I get this note randomly on the TV. The TV is acting as a monitor and everything runs through my Denon 3312ci then out to the TV. I have a Samsung Blu-ray that was packaged with the TV when I bought it from Best Buy back in Decemeber 2010 and run Uverse for my tuner/cbl. All is connected vis HDMI cables and I have checked all of the cables and replaced them a couple of times. I have been into the Denon 3312ci programing for the upscaling and resolution from the source and found that for the TV (sat/cbl) source, where the "Check Signal Cable" cue comes up was selected as Analog and not Analog/HDMI

Samsung Tech support was not helpful with this.


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by Samsung_HD_Tech Samsung staff - 5/11/12 12:40 PM

In Reply to: "Check Signal Cable" on UN55C7000WF by Krazyjohnny

Krazyjohnny,

Very sorry to hear about your problem. First, let the system check itself out:http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168711&modelname=UN55C7000WF&modelcode=&session_id=PtcvmjJlQ9xmkbhhmdLhL1yr2Jp7ynXsxlT3Z9GfxTRyrGYkH1mq%211358249754%21-1721297013%211336761570011

That often fixes many problems. However, if the problem continues, your TV requires service.

-- HD Tech


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I had this problem too here is what i found out

by Mtrott - 5/15/12 10:34 AM

In Reply to: "Check Signal Cable" on UN55C7000WF by Krazyjohnny

Samsung tvs do not support analog resolutions thru Hdmi the solution was to go into cable box settings and disable 480 resolution or you will have to use component inputs which will still give 1080p and use hdmi for the blu ray though. hope this helps.


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by Krazyjohnny - 5/15/12 5:40 PM

In Reply to: I had this problem too here is what i found out by Mtrott

I figured that was the case and disabled the analog input coming from the Denon.


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